Police Investigation Tech- Missing Persons

City of Charlotte•Charlotte, NC

27d•$24 - $26•Onsite

About The Position

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions The Missing Persons Investigative Technician is assigned missing juvenile cases and is required to complete the investigation and follow-up with the reporting person regarding the investigation. The Investigative Tech is also required to work with internal and outside agency resources during the investigation and provide the necessary resources to the missing person and their guardian. The Missing Persons Investigative Technician is also responsible as the liaison and maintaining relationships with outside organizations and agencies that provide resources for runaways and missing persons. The Investigative Tech will also assist the missing persons detectives in ground searches for missing persons if necessary.

Requirements

High School Graduate
U.S Citizen
Ability to deliver clear & concise communication
Ability to prioritize and multi-task
Ability to research, compile, and prepare report manuals, electronic correspondences, and other information required by management or governmental agencies
Knowledge of principles for assessing & processing customer needs, quality standards for services, and customer satisfaction evaluation
Knowledge of administrative/clerical procedures
Knowledge of various computer systems such as: Microsoft Office, MUNIS, and call reporting technology
Knowledge of general office procedures and administrative terminology
Problem-solving skills

Responsibilities

Provide a professional and courteous level of customer service to internal and external customers.
Answer incoming phone calls to the division office and retrieve voicemail messages.
Notify officers and supervisors of voicemail messages via email.
Handle miscellaneous phone calls and walk-in requests from citizens, including providing copies of records, reports and crash reports by fax, email, or hard copy.
Direct citizens to the appropriate court offices, city offices, or other resources as needed.
Advise citizens on police procedures or policies for the City of Charlotte.
Order office supplies from external vendors.
Maintain an inventory list of office supplies and make them available to officers and supervisors within the division.
Receive, copy, and file subpoenas electronically and within appropriate folders located in sergeants' offices.
Audit all outgoing subpoenas to ensure accuracy and consistency prior to submission to the Court Liaison.
Use Microsoft Excel to log outgoing subpoena information alphabetically by officer name, code number, CR number, date, and court date.
Receive, audit, and distribute ride-along requests by ensuring the entire process is completed.
Maintain important records, books, manuals, logs and OSHA records.
Manage a daily chart to track the number of reports, phone calls answered, and walk-in visits.
Serves in an administrative support role to employees and supervisors.
Perform other duties as assigned.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume