Portfolio Owner Manager- Retail Bank Operations

PNC • Pittsburgh, PA

1d • Onsite

About The Position

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Portfolio Owner Manager within PNC's Retail Bank Operations organization, you will be based in Denver, Colorado or Pittsburgh, PA or Cleveland, OH. In the Portfolio Owner Manager role, you will: Be the go to owner for PNC’s check processing systems, making sure platforms run smoothly every day. Keep payments flowing, reduce user pain points, and lead improvements that make work faster and easier for our front line and operations teams—while helping build a resilient, knowledgeable support team around these critical applications. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Represents the business and sets the strategic vision for the portfolio. Makes trade-offs across teams, e.g., funding and resource allocation; ensures alignment where needed. Approver of teams' prioritization and major deliverables. Interfaces with leadership and other portfolios/executives, especially when there are decisions (i.e. reprioritization) to be made across portfolios. Engages with other Portfolios/ executives when information/ scope of the teams not enough to make decisions In consultation with the Product Owner; makes decisions including removal of impediments based on information provided by Scrum teams/POs and other stakeholders. Ensures solid product vision together with all Product Owners and provides guidance on backlog prioritization based on business value. Pressure tests iteration plans and scope. Reviews iteration WIP, demos and provides feedback as necessary. Determines if iteration outcome is acceptable from functional/non-functional aspects Reviews final deliverables, approves and coordinates acceptance among SMEs. Partners with independent risk management to ensure requirements are met and that products are integrated and deployed successfully to production) PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Agile Methodology
• Customer Solutions
• Information Management
• Organizational Analysis
• Product Lifecycle Management (PLM)
• Program Administration
• Scrum
• Software Testing

Responsibilities

• Represents the business and sets the strategic vision for the portfolio.
• Makes trade-offs across teams, e.g., funding and resource allocation; ensures alignment where needed.
• Approver of teams' prioritization and major deliverables.
• Interfaces with leadership and other portfolios/executives, especially when there are decisions (i.e. reprioritization) to be made across portfolios.
• Engages with other Portfolios/ executives when information/ scope of the teams not enough to make decisions
• In consultation with the Product Owner; makes decisions including removal of impediments based on information provided by Scrum teams/POs and other stakeholders.
• Ensures solid product vision together with all Product Owners and provides guidance on backlog prioritization based on business value.
• Pressure tests iteration plans and scope.
• Reviews iteration WIP, demos and provides feedback as necessary.
• Determines if iteration outcome is acceptable from functional/non-functional aspects
• Reviews final deliverables, approves and coordinates acceptance among SMEs.
• Partners with independent risk management to ensure requirements are met and that products are integrated and deployed successfully to production

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager