Practice Administrator

Willamette Dental•Tacoma, WA

3d•$103,000 - $124,000

About The Position

In collaboration with the Managing Dentist, the Practice Administrator oversees the efficient and effective operation of a large dental office. This position ensures that a high level of customer service and inter professional teamwork are maintained through the appropriate use of leadership capabilities including developing direct reports and delegation of duties.

Requirements

Bachelor’s degree, preferably in healthcare administration and a minimum of four years’ experience in management role preferably in healthcare OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.
Expected hiring range for this position depending on experience (annual salary): $103,000—$124,000 USD

Nice To Haves

Master’s degree in business or healthcare administration is highly preferred.
A demonstrated background in significant leadership roles with a history of setting and achieving “stretch” goals is preferred.

Responsibilities

Take ownership of entire office staff including, but not limited to, customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies and legal compliance.
Regularly monitor all key performance areas of office, e.g., budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, outside & internal referrals, doctor productivity; and makes adjustments as necessary.
Regularly identify opportunities for, and threats to, success of overall office and takes action.
Ensure that all company policies and procedures are followed and that all core values are exemplified and propagated throughout the office.
Ensure that every patient encounter is a “wow” experience.
Ensure that all patient access standards are met at all times.
Ensure work environment is safe & healthful at all times, and that all work practices comply with OSHA/OR-OSHA/WISHA requirements.
Resolve patient complaints.
Forecast and monitor staffing needs and recommend adjustments as necessary.
Coach and mentor staff by example and through timely use of clearly communicated expectations, action plans, progress meetings, performance reviews, etc.
Ensure productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
Conduct regular staff meetings to provide information to staff and solicit feedback from staff.
Ensure achievement of all financial goals, e.g., EBITDA.
Provide stewardship of all financial affairs of the office.
Prepare, submit and monitor entire office budget.
Partner with marketing department to promote Willamette Dental to current and prospective customer, employer groups, brokers, etc.
Ensure that all legal requirements are followed, e.g., HIPAA, FDA.

Benefits

medical, dental and vision insurance
tuition reimbursement
flexible spending accounts
401(k) retirement plan with 5% match
accidental death and dismemberment insurance
life insurance
voluntary disability insurance
commuter benefits
two complimentary pairs of Fig scrubs (clinical roles)
employee assistance program
Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually.