Principal Implementation Consultant

Hi Marley • Boston, MA

21h • $109,000 - $202,000 • Hybrid

About The Position

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
An exciting opportunity exists for an experienced insurance professional on our Implementation Team. Hi Marley is seeking a Principal Implementation Consultant to be a part of our customer and partner facing implementation efforts and diligence activities. Reporting to the Director of Implementation, this role serves as a trusted advisor responsible for defining and executing best practices, driving delivery excellence, and influencing cross-functional alignment.
As a member of the Implementation Team, this position plays a crucial role in leading large implementations with top-tier insurance carriers. This position works closely with Customer Success, Product Management, Engineering, and Sales.Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.

Requirements

• Exceptional project management skills with a track record of successfully leading SaaS implementation projects or insurance-related transformations
• Demonstrated experience partnering with Sales, Product, and Engineering on customer needs, roadmap feedback, and solution design
• 7 to 10+ years of experience with a P&C insurance carrier as a Product Manager, Claims Manager or other business-related function
• Strong problem-solving skills and the capacity to navigate complex client environments effectively.
• Excellent Communication Skills and willingness to train team members on the P&C workflows and other related insurance topics
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
• Customer-Centric Mindset with empathy, patience, and a passion for enabling customer success by aligning solutions to business needs.
• Adaptability to thrive in a fast-paced, high-growth, startup-like environment where priorities shift quickly.
• Collaborative Approach with proven success working across teams and building strong internal and external relationships.
• Willingness to travel between 10-20% of time
• Change Management mindset when collaborating across teams and with customers

Responsibilities

• Lead the successful onboarding and implementation of Hi Marley at large P&C carriers and insurance network partners
• Conduct in-depth insurance workflow discovery sessions with top-tiers insurance carriers and network partners leveraging strong insurance knowledge and a consultative approach
• Attend pre-sales meetings and act as an advisor to large insurance carriers on how to best implement Hi Marley into their workflows
• Monitor implementation KPIs and support reporting on carrier performance, delivery outcomes, and customer relationship health
• Serves an advisor and mentor to junior team members
• Continuously improve our implementation framework and methodology, ensuring high-quality delivery and consistency
• Work closely with the Director of Implementation on shaping best practices across implementations and advising leadership on go-to-market/implementation strategy
• Champion the voice of the customer in internal conversations
• Oversee the design and governance of project planning frameworks that drive efficiency and alignment across customer programs.
• Update internal systems, such as Salesforce and Jira and client specific project plans in a real time cadence to reflect accurate project forecasting
• Lead, track and monitor multiple customer implementations, maintain customer onboarding pipeline, manage conflicts and ensure that appropriate resources are applied to the customer onboarding
• Identify, manage, report and escalate on Onboarding and implementation risks
• Represent Hi Marley Implementation team at pre-sales meetings

Benefits

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees