Product Manager, Personalization

OpenAI•San Francisco, CA

11d•Hybrid

About The Position

At OpenAI, we believe the most useful AI systems will deeply understand the people using them. The Memory & Personalization team is responsible for building the systems that allow ChatGPT to learn from interactions over time, remembering context, preferences, goals, and workflows to deliver more helpful, tailored experiences. We are looking for a Product Manager to define and scale the next generation of AI personalization, building the foundation that enables ChatGPT to become a truly adaptive assistant for hundreds of millions of users. As a Product Manager for Memory & Personalization, you will define how ChatGPT learns from and adapts to individual users over time. You will work at the intersection of product, research, and engineering to design the systems that capture meaningful signals from user interactions and translate them into more helpful, personalized experiences. This role requires balancing ambitious product innovation with thoughtful safeguards around user control, privacy, and transparency. Your work will shape how hundreds of millions of people experience AI that understands their preferences, workflows, and goals. This position is based in San Francisco. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees.

Requirements

Have 7-10+ years of product management experience or have successfully started a company.
Hold a bachelor’s degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field.
Have proven experience shipping products in a technical environment, collaborating with multiple cross-functional teams to drive product vision, define requirements, and guide teams to successfully deliver key milestones.
Showcase strong leadership, organizational, and execution skills, with excellent communication abilities while working in high ambiguity, fast moving environments.
Proven track record of working with LLM research, and translating this into production applications
Pays attention to how the product landscape is evolving across the industry

Responsibilities

Spearhead the development and implementation of cutting-edge AI features by crafting the vision, strategy, roadmap, and execution plan.
Convert user feedback into detailed product requirements, narratives, and technical specifications.
Utilize data to deeply understand user needs and guide future product development.
Work closely with research, product design, and engineering teams to bring new capabilities to life.