Program Director (OpenText)

Customer Value Partners•Rockville, MD

17h•Hybrid

About The Position

CVP is seeking an experienced Program Director with OpenText ECM expertise to lead delivery and operations for a large Federal Research Institute. In this role, you will drive program governance, Agile/EPLC execution, portfolio reporting, technical leadership, and stakeholder engagement across a mature ECM environment supporting scientific, administrative, and collaboration needs for the Federal Research Institute.

Requirements

Public Trust eligibility.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
10+ years leading multi-team delivery in federal environments; demonstrated communication with CO/COR and senior stakeholders.
Proven success managing large OpenText ECM programs (Content Server/AppWorks), Agile/EPLC delivery, portfolio reporting, and QAP-driven performance.

Nice To Haves

NIH experience, including ECM@NIH SaaS onboarding and cross-institute delivery.

Responsibilities

Lead day-to-day PMO operations, ensuring efficient delivery of services across all tasks and subtasks
Own and maintain the Task Order Management Plan (TOMP), Quality Assurance Plan (QAP), work schedules, and contract year spending plans aligned to HHS EPLC methodology
Deliver Monthly Administrative Reports and status updates in Government-required formats; conduct In Progress Reviews for PMO support, Workforce Management, and Risk Management
Hold monthly meetings with the Federal Lead to validate staffing, prioritize tasks, and ensure on-time delivery
Provide portfolio-level visibility across projects, products, and initiatives; coordinate deliverables across all contractor and subcontractor staff
Develop and maintain standard processes; provide recommendations to improve work efficiency and management effectiveness
Provide technical direction, oversight, and development of roadmaps aligned to mission objectives
Drive innovation of ECM technology solutions and conduct routine and ad hoc service delivery monitoring and reporting
Lead change management, communications, and training to drive adoption of services and capabilities
Serve as primary point of contact for CO/COR and senior stakeholders; proactively communicate status, risks, and performance metrics