Program Manager, Clinical Support Systems-Clinician

AMERICAN PSYCHIATRIC ASSOCIATION•Washington, DC

About The Position

The Clinical Support Systems (CSS) team supports evidence-based, person-centered pharmacological and psychosocial interventions for individuals with serious mental illness (SMI), including those with schizophrenia, bipolar disorder, and recurrent major depression. The team provides a virtual resource center for clinicians and others caring for those with SMI, including physicians, nurses, psychologists, social workers, pharmacists, peer support specialists, administrators, psychiatric technicians, and others that is sponsored by private or government entities. The CSS provides accredited, evidence-based education, vetted resources and interactive tools, clinical communities, psychopharmacology and other treatment Centers of Excellence, and on-demand consultation to enhance service delivery for the population with SMI. The Program Manager manages the day-to-day functions required of the initiative or set of initiatives and is responsible for meeting the requirements and due dates of those initiatives which they oversee. The Program Manager is responsible for the management of faculty and vendors who deliver live and on-demand education, develop resources and interactive tools, manage clinical communities, develop and maintain centers of excellence, and respond to consultations and helpdesk tickets. The Program Manager is responsive to the needs of the funder including tracking needs and development of new, previously unidentified, assets. The Program Manager will often be the front-line communicator to those internal and external customers and will liaise with other APA divisions to realize the mission of the initiative. The Program Manager may liaise with project teams from external organizations with whom APA is partnering on the initiative(s). The Program Manager will be responsible for tracking of finances allotted to aspects of the initiative(s).

Requirements

At least 5 years of experience in project management
Clinical degree relevant to mental health (e.g., social work, nursing, psychology, pharmacy, psychiatry, counselor)
Excellent oral and written communication skills
Self-motivated, able to work independently, as well as in multi-disciplinary teams
Curious to learn and to grow in the position
Evidence of managing high-performing remote teams, fostering collaboration and achieving results through effective communication, goal setting and performance management strategies
Demonstrated track-record of tracking complex organizational tasks with excellent attention to detail, to produce high-quality and error-free content
Skilled in organizing resources and establishing priorities while managing multiple deliverables across concurrent timelines
Ability to gather data, compile information, write reports, and effectively and efficiently communicate outcomes and next steps (both in written and oral form)
Excellent problem-solving skills
Proficiency with online collaboration and project management tools (examples include: Smartsheet, MS Teams, MS Project, Zoom).

Nice To Haves

Familiarity with online database and analytics tools (WordPress, SQL, Google Analytics, Salesforce) a plus.
Familiarity with learning management systems a plus.
Proven ability to design, develop and implement effective online learning experiences using various digital platforms and tools
Demonstrated knowledge of accreditation standards a plus
Mental health/psychiatric systems/state hospitals understanding a plus

Responsibilities

Administrative oversight of the initiative(s) managed
Knowledgeable of all requirements of the initiative(s)
Develop and maintain detailed timelines and project plans
Act as the liaison to the Association divisions relevant to the work scope
Act as the liaison to the Funder(s), if applicable
Act as liaison to partner organizations and high-level clinical leaders, ensuring their engagement with the project is seamless and high impact
Lead regular meetings and conference calls as required or needed by the initiative(s), tracking assigned tasks and ensuring completion in a timely manner
Draft Requests for Proposals (RFPs) and participate in screening and interviewing of vendors
Develop and manage contracts and contract amendments for engaged vendors and faculty, working closely with General Counsel’s office
Track and process invoicing and burn-down rate of finances for engaged vendors and faculty
Provide written reports and oral presentations of progress, as required and as requested
Regularly update the Senior Director on progress, and come with possible solutions to barriers
Provide excellent customer service to project end-users (e.g., Funder, clinicians, APA members), which may include troubleshooting technical issues, providing relevant content, and implementing system changes to be responsive to customer needs.
Work with the data analyst to ensure data management, visualization, and data reporting is reliable, informative, and meets requirements of the initiative(s)
Lead all aspects of planning and implementation off-site trainings/meetings/conferences
Manage engaged vendors and faculty to meet their Statement of Work
Provide clear and constructive feedback to vendors and faculty as they progress through their Statement of Work
Review deliverables developed for the initiative(s); work through edits; ensure alignment with initiative(s)’ goals, APA mission/brand, and the evidence-base; ready them for marketing and distribution
Work closely and collaboratively with the APA Compliance Team to ensure education developed meets Joint Accreditation standards
Monitor the education catalog to ensure access and delivery of education developed
Ensure education to be delivered live is well rehearsed and then manage the live delivery
Manage systems that deliver assets (e.g., consultation system, website, smartphone apps); ensure they are user friendly and changes are implemented as needed
Leverage clinical skills and experience to manage specific tasks that would benefit from that knowledge
Communicate effectively with clarity, credibility, and timeliness
Collaborate with specific departments within the APA, including but not limited to, Education, General Counsel, Communications, Meetings, IT, APPA on key aspects of the initiative
Communicate and works seamlessly with the Team’s other members
Foster a OneAPA culture by maintaining high-trust, aligned relationships across the Association
Performs other duties as assigned
Flexibility will be needed in work hours related to the federal and state contract and grant requirements