Program Manager-Colocation Accounts, Global Cloud and Data Centers (GCDC), Americas

Convergint

53d•$100,000 - $120,000•Remote

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Regional Program Manager to join our amazing culture. In this role, you will own the program in supporting CTCs management of projects across the Americas from process, execution, delivery, and reporting perspective. This will support the regional operation teams and local project managers from each build to ensure the installation and commissioning meets the customers’ standards/requirements. As a Hyperscale Program Manager of Global Cloud and Data Centers Vertical Market, you are a part of a dynamic team that allows you to grow as Convergint grows. You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager. The Colocation Program Manager within Global Cloud and Data Center Vertical Markets provides oversight and responsibility for management of the portfolio of projects executed and managed by Convergint team. They are responsible for implementing and maintaining the account program, standards, procedures, and process for assigned account(s). The GCDC Program Manager acts as the primary point of contact to clients for resolution of project and operational issues, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations. The GCDC Program Manager will actively participate in sequencing projects, adjusting timelines, and modifying scope documents to achieve program objectives. They will drive consistency in communications and documentation with the customer(s) and within the account. They will oversee the full life cycle of data center projects from design and build through completion from the program management perspective. They are also responsible for developing and executing a service/support plan for a data center customer across the company. The GCDC Program will work as part of a core account team that’s responsible for account success, which is measured by overall customer satisfaction, financial performance, and account growth.

Requirements

Excellent organizational skills related to Program/Project Management.
Broad based industry and market knowledge of network and Data Center technology ie C-Cure, Lenel, AMAG, Genetec, etc.
Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project.
Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
Strong work ethic with personal motivation to function individually and part of a team.
Ability to create internal and external organizational alignment through relationships, communicating vision and team building.
Understanding of appropriate levels of protections regarding to customer personnel, information, and property, both real and intellectual.
An experienced leader that acts as a role model while guiding, developing, and mentoring others within the organization.
Strategic thinker with analytical problem-solving tools and techniques.
Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.
A team player with the ability to effectively communicate internally across Convergint nation as well as externally with our customers and ECO system partners.
A valid driver’s license with a clean driving record.
Education: Bachelor’s degree
Minimum Experience: 5 Year Data Center Hyperscale Projects Electronic Security Experience
10 Year Data Center Projects Electronic Security Experience
Employment is contingent upon successful completion of background investigation and pre-employment drug screen

Responsibilities

Develop, implement, and manage the account program successfully for designated Colocation Data Center customers.
Acts as the primary point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.
Implement the program, sharing customer vision and expectations for internal alignment. Implements standard processes and tools that drive internal efficiencies and fosters uniformity of work.
Supports Strategic Account Manager to introduce additional Convergint offerings. Demonstrates value through an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies
Drives collaboration between regions and divisions and ensures that best practices are implemented and shared across locations. Leads and assists with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable, and cost-effective manner
Create meaningful and constructive relationships withal vendor technical teams.
Create and maintain the customer playbook.
Be a team player, team leader and work closely with our local offices (CTCs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell Convergint’s value proposition.
Be instrumental in the continued support and development of the vertical and practice, promote and be an advocate for Convergint’s Values and Beliefs.
Serves as SME to specific customers’ technical standards and procedures.
Maintain internal share point site for internal colleague support and training.
Responsible for the execution and delivery of new product solutions to customers and partners to ensure CTC’s ongoing competitive position for all product lines across EMEA and UK
Oversees the product development lifecycle and has experience interacting with technical colleagues (project managers, engineers, specialists/technicians, sales, etc.).
Leads and coordinates product introductions, and updates.
Remain engaged on new and up and coming technologies.
Continue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects.
25% to 50% travel in average
Performs other duties and responsibilities as requested or required.