Program Manager – GenAI & SDLC Transformation - Adoption

Citizens • Johnston, RI

10d • $144,000 - $189,000 • Hybrid

About The Position

The Program Manager will lead key initiatives that modernize the SDLC using
GenAI, agentic automation, and engineering platforms. This role focuses on
driving adoption, operational execution, measurable outcomes, and continuous
improvement across engineering teams.

Requirements

• 8+ years of program or project management experience leading technology or SDLC modernization initiatives.
• Experience managing onshore/offshore development or DevOps teams.
• Hands-on experience with Agile methodologies and iterative delivery (MVP-based releases).
• Familiarity with GenAI frameworks, tools, and engineering use cases.
• Experience with DevOps automation; exposure to tools like Jenkins, or Harness.
• Strong ability to define and track transformation metrics, adoption KPIs, and delivery outcomes.
• Excellent communication, stakeholder management, and change management capabilities.
• Understanding of responsible AI, security, and governance principles for AI-enabled systems.

Responsibilities

• Lead the SDLC GenAI Transformation Program with a focus on accelerating developer productivity, improving quality, and optimizing delivery workflows.
• Drive adoption of Harness pipelines and modules across engineering teams, including onboarding, best practices, and integration with SDLC/DevOps processes.
• Manage a program portfolio of complex initiatives through full lifecycle: planning, execution, delivery, benefits realization, and closure.
• Leads a small, high‑impact team that accelerates SDLC transformation and GenAI adoption through coaching, clarity, and execution excellence.
• Define program scope, goals, roadmap, and success metrics; track and report measurable outcomes (velocity improvements, adoption KPIs, pipeline maturity, automation rates).
• Partner with Engineering, Architecture, DevOps, Product, and Risk teams to deploy GenAI and automation capabilities safely and effectively.
• Ensure all GenAI-related workflows follow responsible AI, privacy, and security guidelines.
• Build and execute developer enablement, training, and communications to drive tool adoption at scale.
• Maintain governance, risk management, and program reporting in alignment with PMO standards.
• Identify process gaps, bottlenecks, and opportunities for automation or AI augmentation within SDLC and DevOps workflows.
• Coordinate onshore/offshore teams and vendor partners to execute modernization efforts.

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
• Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States.
• For an overview of our benefits, visit https://jobs.citizensbank.com/benefits [https://jobs.citizensbank.com/benefits].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level