Program Manager - Mesa, AZ

OPENLANE•Mesa, AZ

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. We are seeking a Program Manager with experience in program ownership and account management. In this role, you will have the opportunity to listen & understand our partners’ business goals, translate data into compelling and actionable insights, and focus on executing on the plan to fulfill our partners’ needs. The ideal candidate will have 4+ years of experience in inside sales or account management, with a proven track record in achieving successful outcomes for larger clients. You Are: Strategic: You take ownership of your responsibilities to effectively evaluate issues, formulate & execute a data-driven strategy that looks beyond only short-term issues or needs and can provide longer-term effects for those involved. Collaborative: You are a central point of contact who can foster collaboration and shared understanding among varying levels of stakeholders, both internally and externally. Results-driven: You are driven to reach new goals and can make decisions to maintain momentum toward your goals. Customer Obsessed: You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency.

Requirements

4+ years of work experience with increasing responsibility in Internet, small business and/or automotive industry
Strong verbal and written communication skills
Strong project management skills
Client interaction experience and relationship-building skills
Proven ability to manage and maintain excellent customer relationships

Nice To Haves

Bachelor’s Degree
Excellent interpersonal skills
Excellent organizational skills
Thrive in a fast paced and high-volume environment
Independent self-starter

Responsibilities

Develop a thorough operational knowledge of all OPENLANE programs in addition to those for which you are directly responsible.
Track and take ownership of all open client requests related to existing programs.
Track client requests and ensure that questions related to new feature or program implementations are responded to in a timely fashion.
Ensure timely resolution of client requests using proper channels internally at OPENLANE and externally with the client.
Strategize with Executive Sales Directors on a regular basis to discover potential functional improvements and creative program enhancements.
Participate in the development and rollout of new business opportunities and functionality for clients.
Navigate internally to coordinate activities across key internal teams to ensure that all client programs are being adequately supported and external customer satisfaction is exceeded.
Track key metrics for client programs, report internally and externally with the client.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement