Project Manager - Facility Maintenance
About The Position
Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences. Our Solutions: We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive.
Requirements
- Exceptional communication and interpersonal skills. Must be able to communicate effectively with customers as well as internal teams such as Sales, Operations, and Finance; management peers; and direct reports.
- Demonstrated understanding of information systems technology and business/manufacturing applications. Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Projects) are required.
- Demonstrated success in a fast-paced organization with multiple, rapidly changing priorities.
- Strong financial management skills and understanding of the PSG Leasing model.
- Effective virtual communication skills, (telephone, video, and e-mail) and experience managing remote teams.
- Experience developing innovative business solutions and creating new opportunities.
Responsibilities
- Serving as the link of communication between key customers and internal teams.
- Main point of contact for customer inquiries related to service tickets and service agreements.
- Ensures ongoing communications and follow up.
- Developing a comprehensive understanding of the assigned customer(s), their on call / preventative service agreements and sign program. This would happen in coordination with the project management, sales and operation teams.
- Proactive with resolving conflicts or challenges by working internally with PSG critical stakeholders when necessary which could be related to a specific project, order, job or service.
- E10 Work to include creation /entry of all pertinent information (case, tasks, service calls related to service, surveys, estimates and production) when submitting orders.
- Service Ticketing system daily review and maintenance of new and existing tickets for tracking and reporting.
- Nurturing business relationships with key internal stakeholders Project Managers, Operations and Sales.
- Identify, create action plan/execute potential improvements to policies/procedures/account processes.
- Coordinates efforts with Director of Maintenance and customer to ensure successful site completion.
Benefits
- 11 paid holidays
- 1 Paid Floating Holiday to recognize a special day of significance to you
- Generous Paid Time Off Policy
- Comprehensive health, dental, and vision benefits
- 401K Plan with Company matching,
- Hybrid Work Model
- On the job training and development
- Collaborative and Inclusive work environment
- Special Employee Discounts: Ripley’s Believe It or Not, Great Wolf Lodge and other destinations and services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
