Quality Assurance and Compliance Manager
About The Position
Are you driven by purpose, energized by complex problem‑solving, and ready to elevate quality standards that truly impact lives? Crystal Springs in Assonet, MA is seeking a full‑time Quality Assurance and Compliance Manager to join our mission‑focused team. If you're looking for a role where your expertise directly strengthens safety, compliance, and excellence, this is the opportunity you've been waiting for. Apply today and step into a role where your work genuinely matters! WHAT'S THE SCOPE? Pay: We offer our Quality Assurance and Compliance Manager a competitive wage of $68,000-$71,000 per year. Benefits: Health, dental, vision, and life insurance Health savings account Paid time off Employee assistance program Employee discounts Flexible spending account Referral program Retirement plan Schedule: This position offers a full‑time, 1st‑shift schedule. YOUR CONTRIBUTIONS MATTER As our Quality Assurance and Compliance Manager, you'll spend your days conducting detailed fact‑finding reviews, supporting individuals and staff through sensitive and complex events, and coordinating with oversight agencies such as DCF, DDS, DPPC, DPH, CARF, and others. You'll ensure compliance with policies and regulations, lead internal audits, and help prepare for external licensing and accreditation reviews. Every day, you'll play a critical part in safeguarding quality, strengthening accountability, and ensuring our programs meet the highest standards of care. WHAT'S REQUIRED? Valid driver's license in good standing and reliable transportation Bachelor's degree in human services, education, social work, psychology, or a related field 5+ years of progressive experience in quality assurance, compliance, investigations, or program oversight in human services or special education CPR and First Aid certification, or able to obtain within 3 months Proficiency with Microsoft Office Suite Experience in children's residential or educational programs, adult residential or day habilitation services, or similar regulated human services with licensing, accreditation, and external oversight is preferred. ABOUT CRYSTAL SPRINGS Crystal Springs is an inspiring residential facility dedicated to individuals with disabilities. For over seventy years, we have created a vibrant and supportive environment where everyone is valued and encouraged to thrive. Our mission is to empower individuals on their unique journeys toward independence with our specialized educational, therapeutic, and residential services. We know that a passionate and skilled staff is the key to our success! That's why we attract and retain dedicated individuals by offering competitive compensation, fantastic benefits, and plenty of opportunities for personal and professional growth. Join us in making a positive difference every day! JOIN US! Ready to take the next step toward a human services role where your expertise truly matters? Apply now to be our Quality Assurance and Compliance Manager and join a team that values your commitment to quality and excellence! Our initial application is quick, easy, and fully mobile‑friendly, so you can apply anytime from anywhere. Due to the nature of this position, potential employees will need to pass a background check, drug screening, and tuberculosis (TB) test. Statement of Nondiscrimination Crystal Springs, Inc. does not discriminate in any of its programs, procedures, or practices against any person on the basis of age, citizenship, color, disability, national origin, political affiliation, race, religion, sex, sexual orientation, sexual preference, veteran status, or any other characteristic protected under the law. Employees will be expected and required to perform all essential functions with or without accommodation. Crystal Springs will make reasonable accommodation in compliance with state and federal disability laws.
Requirements
- Valid driver's license in good standing and reliable transportation
- Bachelor's degree in human services, education, social work, psychology, or a related field
- 5+ years of progressive experience in quality assurance, compliance, investigations, or program oversight in human services or special education
- CPR and First Aid certification, or able to obtain within 3 months
- Proficiency with Microsoft Office Suite
Nice To Haves
- Experience in children's residential or educational programs, adult residential or day habilitation services, or similar regulated human services with licensing, accreditation, and external oversight
Responsibilities
- Conducting detailed fact‑finding reviews
- Supporting individuals and staff through sensitive and complex events
- Coordinating with oversight agencies such as DCF, DDS, DPPC, DPH, CARF, and others
- Ensuring compliance with policies and regulations
- Leading internal audits
- Helping prepare for external licensing and accreditation reviews
- Safeguarding quality
- Strengthening accountability
- Ensuring our programs meet the highest standards of care
Benefits
- Health, dental, vision, and life insurance
- Health savings account
- Paid time off
- Employee assistance program
- Employee discounts
- Flexible spending account
- Referral program
- Retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
