Quality Assurance and Compliance Manager
About The Position
Are you driven by purpose, energized by complex problem‑solving, and ready to elevate quality standards that truly impact lives? Crystal Springs in Assonet, MA is seeking a full‑time Quality Assurance and Compliance Manager to join our mission‑focused team. If you're looking for a role where your expertise directly strengthens safety, compliance, and excellence, this is the opportunity you've been waiting for. Apply today and step into a role where your work genuinely matters! As our Quality Assurance and Compliance Manager, you'll spend your days conducting detailed fact‑finding reviews, supporting individuals and staff through sensitive and complex events, and coordinating with oversight agencies such as DCF, DDS, DPPC, DPH, CARF, and others. You'll ensure compliance with policies and regulations, lead internal audits, and help prepare for external licensing and accreditation reviews. Every day, you'll play a critical part in safeguarding quality, strengthening accountability, and ensuring our programs meet the highest standards of care. Crystal Springs is an inspiring residential facility dedicated to individuals with disabilities. For over seventy years, we have created a vibrant and supportive environment where everyone is valued and encouraged to thrive. Our mission is to empower individuals on their unique journeys toward independence with our specialized educational, therapeutic, and residential services. We know that a passionate and skilled staff is the key to our success! That's why we attract and retain dedicated individuals by offering competitive compensation, fantastic benefits, and plenty of opportunities for personal and professional growth. Join us in making a positive difference every day!
Requirements
- Valid driver's license in good standing and reliable transportation
- Bachelor's degree in human services, education, social work, psychology, or a related field
- 5+ years of progressive experience in quality assurance, compliance, investigations, or program oversight in human services or special education
- CPR and First Aid certification, or able to obtain within 3 months
- Proficiency with Microsoft Office Suite
Nice To Haves
- Experience in children's residential or educational programs, adult residential or day habilitation services, or similar regulated human services with licensing, accreditation, and external oversight is preferred.
Responsibilities
- Conducting detailed fact‑finding reviews
- Supporting individuals and staff through sensitive and complex events
- Coordinating with oversight agencies such as DCF, DDS, DPPC, DPH, CARF, and others
- Ensuring compliance with policies and regulations
- Leading internal audits
- Helping prepare for external licensing and accreditation reviews
- Safeguarding quality
- Strengthening accountability
- Ensuring our programs meet the highest standards of care
Benefits
- Health, dental, vision, and life insurance
- Health savings account
- Paid time off
- Employee assistance program
- Employee discounts
- Flexible spending account
- Referral program
- Retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
