Receptionist & Admin Assistant

Pine View Buildings • Statesville, NC

4d • $16 - $23 • Onsite

About The Position

We’re looking for a Customer Service Receptionist & Administrative Assistant to support our Customer Service Manager and Customer Service Coordinators. You’ll be the friendly first point of contact for customers, help keep communication flowing smoothly, and assist with administrative and order -related tasks. This is a great opportunity for someone who enjoys working with people, using technology daily, and being part of a fast -paced, team -oriented office environment.

Requirements

• Previous customer service experience in an office environment
• Strong computer skills and comfort learning new systems
• Familiarity with Microsoft Office (Outlook, Word, Excel)
• Excellent communication and problem -solving skills
• Ability to stay calm, professional, and solutions -focused—even under pressure
• Adaptability in a fast -moving, changing environment
• Confidence handling challenging or frustrated customers with professionalism

Responsibilities

• Answer and route incoming calls to the appropriate department
• Support the Customer Service Manager with administrative tasks
• Assist with customer follow -ups and status updates
• Serve as a liaison between customers, dealers, and internal teams
• Update and maintain tickets in our customer service system
• Help process new sales orders or make updates to existing orders using Acumatica (ERP system)
• Escalate urgent or sensitive issues to management when needed

Benefits

• Health, dental, and vision insurance
• Life insurance
• 401(k) with up to 4% company match
• Paid time off & paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed