Recovery Lounge Concierge

Gold's Gym - Tampa•Tampa, FL

About The Position

The Recovery Lounge Concierge is responsible for running the day-to-day operations of the Recovery Lounge and creating an exceptional experience for each member. This role guides members on how to properly use all of the recovery modalities such as the Dry Cold Plunge, Infrared Sauna, Cryotherapy, Float Therapy and more, while keeping the space clean, organized, and running efficiently. This role is ideal for someone who understands training and recovery and can help members get the most out of the lounge after tough workouts.

Requirements

Background or strong interest in fitness, strength training, or muscle recovery
Comfortable explaining recovery methods to members
Strong customer service and leadership skills
Organized, dependable, and detail-oriented
Must be able to clear a background check
Must have reliable transportation
Flexible schedule including some nights and weekends

Nice To Haves

Some sales experience is preferred, but not required.
Some special event experience is preferred
Experience in a med spa, fitness center or high end retail environment preferred

Responsibilities

Oversee daily operations of the recovery lounge and member check-ins
Lead and support Recovery Lounge staff, including coaching and upholding standards and expectations
Educate members on proper use and benefits of each modality
Maintain a clean, calm, and organized environment
Monitor session times, equipment use, and member flow
Oversee equipment functionality and safety
Answer member questions related to muscle recovery, soreness, and post-workout recovery practices
Create a relaxing environment where members comfortable