Remittance Operations Supervisor - 2nd Shift

First American Payments Systems•Newark, DE

11d

About The Position

Responsible for the supervision of a non-exempt operational group. Responsible for overall team performance to meet or exceed company goals and objectives. People Skills: Actively works to gain the respect of subordinates through daily interaction with the team; promotes teamwork, harmony, and productivity across all areas of the Operation. Works to increase the skills of team members. Process Management: Responsible for overall team performance to meet or exceed company goals and objectives. Hands-on approach in helping to meet goals. Time Management/Organizational Skills: Ensures established processes are followed for optimal performance of the team; creates, follows and meets deadlines; prioritize tasks to meet operational goals. Communicates both verbally and in writing to team members ensuring all team members have consistent understanding. Team Performance: Manage the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, and honest, direct feedback.

Requirements

High School Diploma or GED
Must be 18 years of age or older
2 years of operations management experience

Nice To Haves

Bachelors in Business/Finance
2 years in operations Management (preferably in payment processing)

Responsibilities

Supervision of a non-exempt operational group.
Overall team performance to meet or exceed company goals and objectives.
Actively works to gain the respect of subordinates through daily interaction with the team
Promotes teamwork, harmony, and productivity across all areas of the Operation.
Works to increase the skills of team members.
Hands-on approach in helping to meet goals.
Ensures established processes are followed for optimal performance of the team
Creates, follows and meets deadlines
Prioritize tasks to meet operational goals.
Communicates both verbally and in writing to team members ensuring all team members have consistent understanding.
Manage the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, and honest, direct feedback.