Remote Customer Service Team Leader

AIL

1d•Remote

About The Position

AO Globe Life is expanding its remote team and seeking motivated professionals to step into a Remote Customer Service Manager role. This opportunity is ideal for individuals who enjoy working with people, leading client conversations, and supporting families as they explore important coverage options. In this position, you will meet virtually with individuals and families who have already requested information. All consultations are scheduled in advance—there is no cold calling, prospecting, or door-to-door outreach required. The role combines client service, mentorship, and leadership development within a structured, fully remote environment.

Requirements

Authorized to work in the United States
Reliable high-speed internet connection
Windows-based laptop or PC with webcam access

Nice To Haves

Strong communicator who is confident in virtual conversations
Organized and dependable professional comfortable working independently
Service-oriented individual who enjoys helping others
Comfortable using Zoom and cloud-based tools for communication and documentation
Growth-minded professional who values mentorship and continuous learning

Responsibilities

Conduct scheduled virtual consultations with individuals and families via Zoom
Help clients understand available coverage options and guide them through enrollment
Maintain accurate digital records and ensure compliance with documentation standards
Deliver a professional, client-first experience during every interaction
Participate in team meetings, training sessions, and professional development programs
Build strong client relationships while contributing to a collaborative team environment