Resort Manager

Sea Crest Beach Resort•Falmouth, MA

About The Position

Sea Crest Beach Resort is seeking a visionary leader focused on developing high-performing teams, refining service standards, and ensuring that every stay reflects the warmth and excellence our resort is known for.

Requirements

Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
Independent resort experience is strongly preferred.
5+ years as a Resort Manager / Hotel Manager / Assistant General Manager or similar leadership role in a full-service hotel, preferably a resort setting.
Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.

Responsibilities

Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
Continuously seek opportunities to enhance guest interactions and exceed expectations.
Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
Monitor financial performance through regular analysis and implement corrective actions as needed.
Maintain a seamless and efficient operation by overseeing all aspects of resort management, including front office, housekeeping, and valet.
Implement best practices to uphold quality and safety standards.
Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
Establish strong relationships within the community.
Act as a brand ambassador and maintain a positive public image.
Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.