Resort Manager

Sea Crest Beach ResortFalmouth, MA
9d

About The Position

Sea Crest Beach Resort is seeking a visionary leader focused on developing high-performing teams, refining service standards, and ensuring that every stay reflects the warmth and excellence our resort is known for.

Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
  • Independent resort experience is strongly preferred.
  • 5+ years as a Resort Manager / Hotel Manager / Assistant General Manager or similar leadership role in a full-service hotel, preferably a resort setting.
  • Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.

Responsibilities

  • Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
  • Set clear expectations and provide the guidance necessary to achieve exceptional performance.
  • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
  • Continuously seek opportunities to enhance guest interactions and exceed expectations.
  • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
  • Monitor financial performance through regular analysis and implement corrective actions as needed.
  • Maintain a seamless and efficient operation by overseeing all aspects of resort management, including front office, housekeeping, and valet.
  • Implement best practices to uphold quality and safety standards.
  • Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
  • Establish strong relationships within the community.
  • Act as a brand ambassador and maintain a positive public image.
  • Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
  • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Benefits

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements
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