Resort Manager

Black Desert Resort•Ivins, UT

2d•Onsite

About The Position

Nestled amidst the breathtaking landscape of Southern Utah, Black Desert Resort combines laidback luxury with endless opportunities for adventure - spanning 600 acres of scenic desert landscape at the convergence of the Colorado Plateau, Mojave Desert, and Great Basin. The resort offers nearly 800 guestrooms and luxury suites, diverse dining options, year-round outdoor recreation, and world-class spa facilities, all anchored by a 19-hole Tom Weiskopf signature championship golf course. Black Desert is on track to become the largest hospitality offering in the state of Utah and a truly world-class destination. The Resort Manager oversees daily operations across departments, ensuring exceptional guest experiences, strong team performance, and alignment with the resort’s luxury standards and growth goals. The Resort Manager serves as the operational heartbeat of Black Desert Resort, overseeing the day-to-day guest experience across all departments and ensuring that every touchpoint reflects the resort's standard of refined, adventure-forward luxury. This highly visible leadership role is responsible for driving operational excellence, leading a large multi-department team, and delivering exceptional service across a complex, luxury resort environment. Partnering closely with the Managing Director and department leaders, the Resort Manager plays a critical role in shaping the overall guest experience, strengthening team performance, and supporting the continued growth and success of one of the most ambitious resort destinations in the American West. The ideal candidate will bring high-level leadership experience, strong business acumen, and a passion for delivering world-class hospitality experiences.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field
7–10+ years of progressive hospitality leadership, with at least 3 years in a senior operations role at a luxury resort.
Proven experience managing large, multi-outlet properties (rooms, F&B, spa, golf, recreation preferred).
Strong financial acumen with experience managing multi-million-dollar budgets.
Exceptional interpersonal and communication skills; ability to lead large, diverse teams.

Nice To Haves

advanced degree a plus.
Passion for the outdoors, adventure travel, and the Southern Utah region is a plus.

Responsibilities

Oversee all resort operations including rooms, food & beverage, spa and recreation to ensure seamless, luxury guest experiences.
Champion the resort's "Luxury Your Way" philosophy by maintaining consistent service standards across all outlets and guest-facing teams.
Partner with department heads to align quality benchmarks and operational goals.
Monitor guest feedback, online reviews, and satisfaction scores to continuously elevate service delivery.
Lead, mentor, and develop a large, multi-departmental team of hospitality professionals.
Partner with HR on recruiting, onboarding, training, and retention strategies.
Foster a culture of accountability, warmth, and genuine hospitality across all staff levels.
Manage departmental budgets, forecast revenue, and control expenses to meet or exceed financial targets.
Identify opportunities to drive ancillary revenue through upselling, packages, and resort programming.
Collaborate with the events team to leverage over 45,000 square feet of indoor and outdoor meeting and event space for conferences, weddings, and group retreats.
Ensure seamless coordination between catering, and operations for group bookings and high-profile events
Support the Managing Director in executing long-term resort strategy and growth initiatives as the property continues to expand.
Stay informed on industry trends, competitive landscape, and Southern Utah tourism developments.