Restaurant Supervisor at the Two One Restaurant

Concord Hospitality Enterprises • Genoa Township, OH

1d

About The Position

The Restaurant Supervisor plays a key role in ensuring exceptional dining
experiences across our restaurant, bar, and in‑room dining operations. This
position supervises Restaurant Servers, Room Service Attendants, Club Lounge
Attendants, Baristas, Hosts/Hostesses, and Bartenders—ensuring professional,
efficient, and guest‑centered service during every shift.

You’ll be hands‑on, guest‑facing, and instrumental in coaching and developing
associates while maintaining a smooth, efficient operation.

Requirements

• Previous restaurant leadership or supervisory experience preferred, ideally in an upscale or full‑service environment.
• Strong interpersonal skills with the ability to motivate, train, and support diverse teams.
• Excellent communication and guest‑service abilities.
• Ability to remain calm and professional in a fast‑paced, high‑volume atmosphere.
• Strong organizational and time‑management skills.
• Availability to work flexible hours, including nights, weekends, and holidays as needed.
• Commitment to upholding Concord Hospitality’s service standards and cultural values.

Responsibilities

• Lead and support front‑of‑house teams during restaurant, bar, and room service operations.
• Open and close shifts in alignment with prescribed checklists and operational standards.
• Train, maintain, and enforce all service standards using approved menus, tools, and resources.
• Ensure a safe and sanitary environment is upheld for guests and associates; report any unsafe conditions.
• Monitor staffing levels daily, evaluate business volume, and adjust coverage and overtime accordingly.
• Conduct daily taste panels and menu classes for staff to maintain product knowledge and quality.
• Empower associates to resolve guest concerns and deliver outstanding hospitality.
• Participate in associate meetings, training sessions, and team development initiatives.
• Manage restaurant party bookings, hospitality suite orders, and ensure effective communication across departments.
• Assist with guest service during peak hours, including seating, service support, and guest interactions.
• Oversee daily side work and ensure stations are reset and detailed according to SOPs.
• Manage repair and maintenance needs through proper work order procedures.

Benefits

• Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders.
• Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
• We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve.
• Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
• “We Are Concord!”
• We support diversity and inclusion through our mission to be a Great Place to Work for All.
• We support diversity and inclusion through our mission to be a Great Place to Work for All.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed