Restoration Collections & Claims Associate

Dry Force Corp•Bogart, GA

About The Position

Serclean is a leading mitigation, restoration, and environmental services company dedicated to helping property owners recover from water, fire, mold, and environmental damage. Our teams work closely with homeowners, commercial clients, and insurance carriers to restore properties efficiently while maintaining the highest standards of safety, documentation, and professionalism. Serclean partners with insurance providers and adjusters to ensure claims are properly documented, scoped, and reimbursed accurately. Our organization values teamwork, accountability, and a commitment to delivering exceptional service to the communities we serve. The Restoration Collections & Claims Associate is responsible for negotiating insurance claims, reviewing and preparing restoration invoices, and supporting the accounts receivable process for mitigation and restoration projects. This role works closely with insurance adjusters, project managers, and accounting staff to ensure claims are properly documented, negotiated, and paid in a timely manner.

Requirements

High School Diploma required
2+ years of experience in collections, accounts receivable, or insurance claims processing preferred
Experience working with insurance adjusters and claim documentation strongly preferred
Strong negotiation, communication, and problem‑solving skills
High attention to detail and strong organizational abilities
Proficiency with Microsoft Excel and accounting systems such as Sage Intacct.

Nice To Haves

Familiarity with Xactimate estimates or restoration industry billing practices is a plus

Responsibilities

Prepare and finalize invoices for mitigation, restoration, or reconstruction services to ensure accuracy and alignment with approved scopes of work.
Review project documentation including work authorizations, field notes, photos, drying logs, equipment usage logs, and supporting documentation to ensure invoices accurately reflect services performed.
Contact customers or responsible parties regarding outstanding balances not covered by insurance.
Follow up on overdue accounts and manage the collections process to reduce delinquent receivables.
Negotiate payment plans with customers when necessary, within company guidelines.
Negotiate claim payments and supplements with insurance adjusters to ensure proper reimbursement.
Review scopes of work, Xactimate estimates, and documentation to support claim negotiations.
Coordinate with project managers and field staff to collect required claim documentation.
Track outstanding insurance claims and follow up with adjusters regarding payment status.
Resolve billing or scope disputes with insurance carriers.
Maintain detailed records of claim communication, invoices, and payment activity.
Assist with collections on outstanding balances when necessary.