Retail Ops, Analyst II Collections

Engie • Houston, TX

2d • Hybrid

About The Position

In this role, you can expect to work in a fast‑paced environment where accuracy, follow‑through, and strong communication are essential to success. You will collaborate closely with internal teams and customers to resolve payment issues efficiently and uphold contractual terms. You will be trusted to manage your workload independently while meeting deadlines and supporting overall credit risk reduction efforts. Expect a supportive team, clear procedures, and opportunities to build strong customer‑facing and operational skills. Lead collection efforts for outstanding customer balances—including term fees and returned checks—while ensuring all activities are accurately documented in alignment with ENGIE standards. Proactively conduct high ‑ volume outreach to delinquent customers, addressing challenges professionally and working toward timely and successful payment resolution. Engage customers through multiple communication channels to resolve past ‑ due or defaulted balances, maintaining a customer ‑ focused and solutions ‑ oriented approach. Maintain clear, detailed, and compliant collection notes within ENGIE billing and collection systems, escalating complex accounts to the Manager when needed. Partner closely with internal teams—including Sales, Legal, Accounting, Customer Care, and Remittance—to resolve disputes, ensure accurate payment application, and support seamless customer experience. Support overall collections performance by collaborating with the analyst, contributing to process improvements, and driving outcomes that enhance cash flow and reduce DSO.

Requirements

• Strong working knowledge of Oracle or similar ERP systems and Excel add-ins
• Proficiency with standard office software (Outlook, Word, Excel, Teams)
• Knowledge of Billing and Collections procedures, including customer account review, cash application coordination, and dispute resolution
• Strong attention to detail with a high level of accuracy
• Proven ability to prioritize and manage multiple tasks in a fast paced environment
• Ability to work effectively under changing priorities and meet strict deadlines
• Self motivated, demonstrating initiative and independence with minimal supervision
• Excellent written and verbal communication skills, with the ability to interact professionally with internal teams and external customers

Responsibilities

• Lead collection efforts for outstanding customer balances—including term fees and returned checks—while ensuring all activities are accurately documented in alignment with ENGIE standards.
• Proactively conduct high ‑ volume outreach to delinquent customers, addressing challenges professionally and working toward timely and successful payment resolution.
• Engage customers through multiple communication channels to resolve past ‑ due or defaulted balances, maintaining a customer ‑ focused and solutions ‑ oriented approach.
• Maintain clear, detailed, and compliant collection notes within ENGIE billing and collection systems, escalating complex accounts to the Manager when needed.
• Partner closely with internal teams—including Sales, Legal, Accounting, Customer Care, and Remittance—to resolve disputes, ensure accurate payment application, and support seamless customer experience.
• Support overall collections performance by collaborating with the analyst, contributing to process improvements, and driving outcomes that enhance cash flow and reduce DSO.

Benefits

• comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs
• 401(k) Retirement Savings Plan with a company match
• supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed