Robot Service Supervisor
About The Position
1X Service Shop Supervisors lead our service repair teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency. Supervisors collaborate with cross-functional teams and department leaders to address concerns and issues that affect quality, repair efficiency, workstation ergonomics, equipment maintenance, etc. The successful candidate will also have exceptional interpersonal, organizational, and management skills, demonstrating the ability to be an innovator and change agent.
Requirements
- Minimum 5 years of supervisory and leadership experience, with a demonstrated ability to effectively lead and develop high-performing technical teams in a fast-paced, service or manufacturing environment
- At least 5 years of hands-on experience troubleshooting and repairing electromechanical systems
- Proven project management experience, with the ability to plan, prioritize, and execute complex technical projects
- Adaptable and open-minded approach, with a high level of flexibility and a positive, solutions-focused attitude
- Able to work a flexible schedule, including weekday and weekend overtime
- Strong people management and team-building skills, including performance management, coaching, conflict resolution, and fostering a collaborative team culture
- Excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders
Nice To Haves
- Proficiency in robotic and controls programming preferred but not required
Responsibilities
- Lead, coach, and develop a highly engaged team of technicians to achieve service output goals
- Maintain appropriate shop records and inventories and manage smooth workflow in the service center
- Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service and diagnostics teams
- Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
- Collaborate with Diagnostic Engineers to lead and support the training and development of technicians
- Monitor to ensure that all employees comply with safety regulations and the service center's safety program
- Work with employees to manage schedules and resolve technical and personnel problems
- Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
