Sales Support Administrator

EST03 INC•Blue Ash, OH

5d•Onsite

About The Position

The Sales Support Specialist plays a critical role in ensuring operational excellence and superior client experience. This position bridges the gap between Sales and Operations by coordinating the administrative, logistical, and communication elements required to successfully transition projects from sale to execution. As a key contributor to both front-end sales efforts and back-end project readiness, the Sales Support Specialist helps drive accuracy, efficiency, and speed throughout the customer lifecycle. This is a high-impact, detail-oriented role that requires excellent communication, organizational strength, and a collaborative mindset. Who We Are Since 2003, Advertising Vehicles has been a premier nationwide fleet graphics and vehicle advertising company, helping businesses of all sizes transform their vehicles into high-impact marketing assets. Headquartered in Cincinnati, Ohio, with teams across the U.S., the company offers end-to-end services—from strategic concept and in-house design to production, installation, and ongoing fleet management—within its 30,000-square-foot facility. By combining deep expertise in both vehicles and advertising with durable materials and data-informed design, Advertising Vehicles delivers scalable, brand-consistent solutions that turn fleets into moving billboards that maximize visibility, reinforce brand recognition, and drive measurable results on the road. Who We’re Looking For We’re not for everyone — and that’s intentional. You’ll thrive here if you: Take ownership and follow through Want to win and expect results from your effort Prefer accountability over comfort Thrive in a fast-paced, in-office, team environment See challenges as problems to solve We hire for character first, skills second. Our core values are: Driven to Win • Authentically Gritty • Passionate Learner • Committed to Accountability • Contagiously Positive Why Join Us EST03 takes extraordinary efforts to connect with the passions and goals of our staff, our partners, and our customers. We welcome and value input from our employees, which allows us to “Drive to Win”. You will work with national and regional brands Receive clear expectations and strong leadership Growth opportunities as the company scales Competitive pay, benefits, PTO, and 401(k) match A culture that rewards effort, results, and teamwork

Requirements

Bachelor's degree or equivalent experience required.
Minimum of 2 years of experience in customer service or outside sales experience required
Strong people and rapport building skills with a positive and personable demeanor.
Demonstrated collaboration, negotiation, and persuasion skills.
Superior listening skills and creative problem resolution skills.
Effective oral and written communication skills.
Excellent organization and time manageent skills.
Ability to adapt to flexible, dynamic situations.
Solid computer skills with an in-depth knowledge of MS Office software (Word, Excel, PowerPoint) and working knowledge of web-based CRM systems.
Minimal travel required (5%).
Valid driver’s license and personal vehicle to travel to client locations.
Ability to lift approximately 15-20 lbs.
AV HQ based position.
Ability to work independently.

Nice To Haves

Prior experience in accounts management preferred, but not required.

Responsibilities

Serve as an internal liaison between the Sales team and other organizational departments.
Assist the Sales team with administrative support assisting with order entry and art approvals.
Collection and validation of all necessary project intake information (vehicle counts, types, photos, VINs, locations, measurements, POCs)
Monitors Print & Ship revenue to ensure accurate forecasting by ensuring that the orders are printed in the projected month or moving the money to the next month forecast in collaboration with the AE/AM.
Prompt response to internal teams via Tasks in NetSuite.
Ensure order expectations are clearly documented for the Design and Project Management teams.
Enter project data into internal systems with 100% accuracy and completeness.
Provide regular reporting to the Director of Operations on project intake status and operational bottlenecks.
Assist with maintaining subcontractor records, COIs and W9s.
Help prepare weekly internal huddles with status reports and key insights.
Support issue resolution by quickly escalating concerns or delays to appropriate internal teams.
Coordinate client proofs and approvals.
Ensure all client-facing documents are polished, accurate, timely and aligned with the brand.
Occasional front desk support and vehicle check-in and pickup.
Other Duties as assigned.