Scheduling Supervisor

Ohio State University Physicians•Columbus, OH

12h•$24 - $36

About The Position

Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion? Who we are With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth. Our culture At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community. Our benefits We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status. The supervisor assists in the management of all Patient Scheduling Center operations. The Supervisor has primary responsibility for the daily management of all patient scheduling processing. This includes direction of staff in programmatic operations needed to assure compliance with quality standards and regulations established by the Medical Center. Customer satisfaction includes maintaining excellent customer satisfaction levels. The Supervisor will also assist in the development of job descriptions, postings, and hiring, as well as oversee the orientation and training of new staff assuring compliance with departmental policies and operations. As part of the ambulatory clinics, interacts with clinic managers to facilitate efficient communication and process coordination.

Requirements

Bachelor’s degree in Business Administration, Healthcare or related field is required.
Minimum of 5 years of experience working in business operations or similar function, preferably in healthcare services, inclusive of 2 years of previous supervisory or management experience.
Considerable experience in revenue cycle management, medical billing, health access, and medical administration.
Experience in the successful management of high volume patient access functions for a large academic medical center.
Ability to establish trust and cooperation between multiple departments along the revenue cycle.
Associate degree in business administration or healthcare field or an equivalent combination of education and experience required.
Demonstrated ability to lead others either formally or informally.
Demonstrated ability to work in a fast-paced environment.
Ability to work in self-directed manner while interacting with patients, physicians and all medical center faculty and staff.
Ability to communicate and demonstrate strong interpersonal skills required.

Nice To Haves

Epic systems experience preferred.
Previous experience working with Electronic Medical Records preferred but not required.
Familiarity with OSUWMC and its entities preferred.

Responsibilities

management of all Patient Scheduling Center operations
primary responsibility for the daily management of all patient scheduling processing
direction of staff in programmatic operations needed to assure compliance with quality standards and regulations established by the Medical Center
maintaining excellent customer satisfaction levels
assist in the development of job descriptions, postings, and hiring
oversee the orientation and training of new staff assuring compliance with departmental policies and operations
interacts with clinic managers to facilitate efficient communication and process coordination