Scheduling Supervisor

Elite Sports Medicine•Nashville, TN

23h•Onsite

About The Position

Elite Sports Medicine + Orthopedics is seeking a driven and detail-oriented Scheduling Supervisor to support our Administrative Manager and lead high-performing scheduling and operator teams. This role is ideal for a motivated leader who thrives in a fast-paced healthcare environment and is passionate about building efficient systems and exceptional teams. The Scheduling Supervisor plays a key role in hiring, training, mentoring, and managing team members while ensuring operational excellence across scheduling, Workman’s Compensation, and operator functions.

Requirements

Bachelor’s degree preferred
Minimum of 3 years of experience in a medical practice, hospital, or healthcare setting (supervisory experience preferred)
Strong leadership, coaching, and team development skills
Excellent written and verbal communication skills
Ability to manage difficult situations and resolve conflicts effectively
Strong organizational, delegation, and prioritization abilities
Analytical mindset with numerical and reporting skills
Working knowledge of orthopedic practice operations preferred
Familiarity with HIPAA and OSHA regulations
Experience with EMR systems (Greenway preferred) and Microsoft Office Suite
Goal-oriented with a focus on continuous improvement and process development
Professional appearance and demeanor

Responsibilities

Assist Administrative Manager in hiring, training, mentoring, and supervising scheduling and operator teams
Oversee daily performance, workflows, and processes for Scheduling Specialists and Operators
Set, track, and achieve departmental Key Performance Indicators (KPIs)
Conduct regular audits of scheduling accuracy, call quality, and team performance
Review recorded calls, provide feedback, and coach team members for continuous improvement
Lead team meetings, huddles, and ongoing training initiatives
Maintain and update Scheduling and Operator Playbooks
Support staffing coverage and assist in queue management as needed
Complete annual performance reviews and quarterly check-ins for team members
Partner with leadership to improve processes, reporting, and overall team efficiency
Handle escalated issues with professionalism and strong problem-solving skills
Prepare and submit weekly reports to the Administrative Manager, including: Appointments scheduled Calls answered Abandonment rate Error rate
Review and manage daily reports, including: Schedule audits and corrections Work Group Summary Reports for Scheduling and Operator teams Brightmetrics reporting to ensure proper staffing and performance