Seasonal Customer Service Support Representative (On-site)
About The Position
We are currently seeking a Seasonal Customer Service Support Representative to work on-site at our Carson headquarters within our Customer Relations division. In this fast-paced, customer-focused role, you will serve as a key point of contact for our valued customers, providing timely, accurate and professional support across multiple channels. Successful candidates will demonstrate exceptional attention to detail, strong communication skills and a genuine commitment to delivering above-and-beyond service experiences. Responsibilities include processing written and telephone orders, assisting customers with product inquiries, resolving order-related issues and ensuring accurate data entry to support a seamless customer journey. Comprehensive training will be provided to ensure you are equipped with the tools and knowledge needed to succeed. Compensation is based on skills and experience. This seasonal opportunity offers potential for continued growth within the department and throughout the company for high-performing team members. We are continuously striving to strengthen our already impressive team, and we’d love for you to be part of it!
Requirements
- High school diploma
- Ability to type at least 50 wpm with strong accuracy
- Professional phone presence and excellent customer communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask, prioritize and learn new systems quickly
- Availability to work full-time between 6:00 am and 6:00 pm, PT, or flexible scheduling within those hours
Nice To Haves
- Experience handling high call volumes in a fast-paced environment preferred
Responsibilities
- Entering and processing return orders, replacement orders and credits in SAP accurately and in a timely manner
- Reviewing information for accuracy and ensuring compliance with company guidelines
- Responding to customer emails with general questions about orders, returns, credits and other inquiries
- Providing clear, helpful and professional responses to customers
Benefits
- Employee discount on products that make you smarter
- Casual dress…and we really mean it
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
