Seasonal Customer Support Group Administrative Assistant (On-site)
About The Position
To help us keep our ducks in a row, Lakeshore’s Customer Support Group could use the support of a full-time Administrative Assistant who thrives in a fast-paced environment! If you are an incredibly organized and outcome-oriented individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in wherever needed—then don’t pass up this opportunity! Lakeshore is a great place to work (if we do say so ourselves). A day on the job looks like this: Reviewing and managing Customer Care Associate (CCA) timecards and payroll Running and analyzing various reports to support daily team operations Booking CCA travel, retrieving travel invoice and completing reconciliation Managing team accounts and expenses, including monthly credit card reconciliation Assisting with onboarding tasks for new CCAs Conducting vendor research, handling bookings and reconciling invoices Creating and updating Salesforce records as needed Assisting with expense reports and invoice approvals Performing departmental analysis and reporting Supporting the team and management in daily activities and tasks Jumping into time-sensitive projects wherever and whenever needed Showing flexibility and a willingness to learn
Requirements
- 1–2 years of experience in a professional office setting
- Top-notch written and verbal communication skills
- Ability to juggle multiple projects with superb accuracy (extra points if you can actually juggle!)
- Strong sense of urgency and a “can-do” attitude
- Strong administrative skills and exceptional attention to detail
- Ability to work under deadlines in a fast-paced environment
- Intermediate proficiency in Microsoft Excel; knowledge of Salesforce.com is a plus
- Proven proficiency with Microsoft Word and Outlook
- Experience in customer support is preferred
- Quick learner and strong desire to help others
- Egoless, collaborative approach to producing great work
Nice To Haves
- knowledge of Salesforce.com
- Experience in customer support
Responsibilities
- Reviewing and managing Customer Care Associate (CCA) timecards and payroll
- Running and analyzing various reports to support daily team operations
- Booking CCA travel, retrieving travel invoice and completing reconciliation
- Managing team accounts and expenses, including monthly credit card reconciliation
- Assisting with onboarding tasks for new CCAs
- Conducting vendor research, handling bookings and reconciling invoices
- Creating and updating Salesforce records as needed
- Assisting with expense reports and invoice approvals
- Performing departmental analysis and reporting
- Supporting the team and management in daily activities and tasks
- Jumping into time-sensitive projects wherever and whenever needed
- Showing flexibility and a willingness to learn
Benefits
- Employee discount on products that make you smarter
- Casual dress…and we really mean it
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
