Security Officer - Front Desk Concierge
About The Position
As a Security Officer - Front Desk Concierge in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer at a busy retail mall location, you will greet visitors, manage access, monitor cameras and alarms, and document incidents with clear communication. You will be a visible, customer-focused presence, helping to deter security-related concerns while supporting tenants, shoppers, and site teams. At Allied Universal, you will thrive in an agile, reliable, innovative workplace with a caring culture built on teamwork and integrity.
Requirements
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- A Guard Card and/or applicable security-related license is preferred.
- A CPR Certification is preferred.
- Customer service experience is preferred.
Responsibilities
- Provide customer service to guests, tenants, and vendors at the front desk by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities.
- Control access to the location by greeting visitors, verifying identification and/or credentials, issuing badges or passes, and directing individuals to the appropriate destination.
- Monitor security-related systems and activity near the entry area, including cameras and alarms when assigned, and report irregular conditions according to post orders.
- Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with site management and/or emergency services as needed.
- Complete shift documentation such as incident reports, visitor logs, and dispatch notes, and communicate status updates during shift turnover.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
