Senior Account Manager

Fuel • Chicago, IL

6d

About The Position

There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments. And if challenges arise? That’s ok – rise to the challenge. No two days are exactly the same, and that’s what makes working at Fuel so gratifying. Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we need your help. This is not just a job, it’s a lifestyle. We want you to be excited about the work you’re doing and the company you’re doing it for. Fuel Transport US Inc. (“Fuel Transport”) is seeking a Senior Account Manager to join our team in Chicago, IL . The Senior Account Manager (SAM) is responsible for driving the growth, profitability, and long-term success of an assigned portfolio of strategic customer accounts. This role demands strong commercial acumen, operational expertise, and a proactive, results-driven mindset to increase volume, protect margin integrity, and maximize gross profit across the portfolio. The Senior Account Manager serves as a trusted partner to customers and internal stakeholders, ensuring exceptional service delivery while identifying and executing opportunities for sustainable, profitable growth. Rise to the challenge. Find your Fuel. Job Summary: Own and manage a defined customer portfolio with full accountability for volume retention and expansion, gross profit, and margin performance. Drive wallet-share growth across spot, contractual, and new service offerings. Lead award onboarding and oversee post-award performance management. Ensure awarded freight is operationally executable and aligned with margin expectations. Act as the margin steward for the assigned portfolio. Partner with Pricing and Operations teams to proactively identify and address margin erosion. Serve as the primary escalation point for customers and lead Quarterly Business Reviews (QBRs). Translate customer objectives into clear, actionable execution plans. Collaborate closely with Sales, Procurement, Pricing, and Operations to ensure alignment and flawless execution. Other tasks as required by the business.

Requirements

• Bachelor’s degree in Business Administration preferred, Supply Chain Management, Logistics, or a related field.
• 3+ years of account management experience in logistics or truckload brokerage.
• Proven ability to manage and grow customer portfolios.
• Strong understanding of truckload pricing and market dynamics.
• Strong commercial and financial acumen.
• Working proficiency in Microsoft Office, with basic to intermediate knowledge of Excel.
• Excellent communication and relationship management skills.
• Ability to collaborate cross-functionally with Sales, Pricing, and Operations.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Own and manage a defined customer portfolio with full accountability for volume retention and expansion, gross profit, and margin performance.
• Drive wallet-share growth across spot, contractual, and new service offerings.
• Lead award onboarding and oversee post-award performance management.
• Ensure awarded freight is operationally executable and aligned with margin expectations.
• Act as the margin steward for the assigned portfolio.
• Partner with Pricing and Operations teams to proactively identify and address margin erosion.
• Serve as the primary escalation point for customers and lead Quarterly Business Reviews (QBRs).
• Translate customer objectives into clear, actionable execution plans.
• Collaborate closely with Sales, Procurement, Pricing, and Operations to ensure alignment and flawless execution.
• Other tasks as required by the business.

Benefits

• competitive comp packages include comprehensive benefit plans and generous paid time off
• company sponsored events
• other creative perks are all designed with our valued employees in mind

What This Job Offers

• Job Type: Full-time
• Career Level: Senior