Senior Associate

ISN Software Corporation•Midland, TX

13d•Onsite

About The Position

ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. The Senior Associate position provides a critical link between customers, sales, business development and management of client accounts.

Requirements

Bachelor’s degree from an accredited university and/or equivalent work experience
2 years’ work experience in a sales or customer service position
Proficient computer skills in Microsoft Office applications
Excellent presentation skills
Desire to research and communicate with prospective clients
Solid analytical and problem-solving ability
Excellent customer service orientation

Responsibilities

Proactively service and support ISNetworld contractor/supplier and client customers
Conduct advanced training on ISN products via phone, web based and face-to-face meetings
Participate in prospecting efforts including calls, emails and new business meetings
Prepare, present and be able to recap calls with client customers
Field incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contacts
Support team members on researching and analyzing key data related to growing the health of client accounts
Proactively analyze processes and bring forth ideas for continuous improvement
Research and be able to explain the use of various tools to expand and engage the account

Benefits

100% company-paid monthly insurance premiums for employees and dependents
Medical, Dental, Vision, and Life Insurance
Employee assistance program
4% retirement matching
Long-Term & Short-Term Disability Coverage
Paid time off
0-1 year – 15 day (pro-rated first year)
1-5 years – 20 days
5-10 years – 25 days
10+ years – 30 days
Holidays – 13 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement for DART public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed