Senior Defense Travel System (DTS) Customer Support Specialist

ACT1 Federal•San Diego, CA

15h•$67,650 - $108,240•Onsite

About The Position

ACT1 Federal is currently seeking a Senior DTS Customer Support Specialist to act as the Organizational Defense Travel Administrator (ODTA) for the Travel Program.

Requirements

Bachelor’s degree in accounting, finance, economics or business administration.
At least 3 years’ Defense Travel System (DTS) help desk and GTCC experience is required.
Active Secret or above clearance is required.

Responsibilities

Perform ODTA functions per DoDI 5154.31 Volume 3 and NAVSUP Instruction 4650.8 (Navy Defense Travel System).
Provide high-level functional expertise on DTS requirements and processes and ensure compliance with current regulations and guidance including the DoD JTR, NAVSUPINST 4650.8, DoD FMR and Defense Travel Management Office (DTMO) guidance.
Serve as a Subject Matter Expert (SME) and ensure accurate initiation, routing and approval of Travel Authorizations and Vouchers, as well as the voucher payment process.
Ensure a completed and signed Authorizing / Certifying Officer Designation Form, and training certificates are on file prior to establishing approval rights and permissions in DTS.
Monitor and communicate impacts of DTS Releases to the Government Task Lead(s) and FDTA(s) and develop appropriate written guidance to users, as necessary.
Actively engage with DTMO’s Travel Assistance Center (TAC), to identify and resolve issues from the Major Command perspective.
Update outstanding TAC trouble tickets and report to Government Task Lead(s).
Research and resolve issues relating to DTS document processing, such as accounting system rejections, CBA reconciliations, outstanding obligations, cancellations, traveler payments and cross-organization funding.
Generate, analyze and monitor DTS reports to ensure the accurate and timely processing of authorizations and vouchers in accordance with the DoD JTR.
Perform administration functions in DTS, including maintenance of employee and Defense Travel Administrator profiles, permission levels and access, and routing lists.
Provide travel help desk customer service support.
Ensure all customer inquiries are responded to within one business day and monitored until resolved.
Log all incoming inquiries and maintain report metrics.