Senior Instructional Designer

Chubb • Phoenix, AZ

2d

About The Position

The Senior Instructional Designer will be accountable for managing the design
and development of innovative training programs through the creation of
facilitator-led and online training content. All candidates must have experience
in instructional design methodology, curriculum design, training needs analysis,
and eLearning development. Strong project and relationship management skills are
required. Strong skills working in a team-based work environment as well as
independently are important. This role is responsible for ensuring instructional
design standards along with the use of technology evolve to meet the needs of
today’s learners.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb
provides commercial and personal property and casualty insurance, personal
accident and supplemental health insurance, reinsurance, and life insurance to a
diverse group of clients. The company is distinguished by its extensive product
and service offerings, broad distribution capabilities, exceptional financial
strength, underwriting excellence, superior claims handling expertise and local
operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with
all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of
employment, without regard to race, color, religious creed, sex, gender, gender
identity, gender expression, sexual orientation, marital status, national
origin, ancestry, mental and physical disability, medical condition, genetic
information, military and veteran status, age, and pregnancy or any other
characteristic protected by law. Performance and qualifications are the only
basis upon which we hire, assign, promote, compensate, develop and retain
employees. Chubb prohibits all unlawful discrimination, harassment and
retaliation against any individual who reports discrimination or harassment.

Requirements

• Experience in instructional design methodology
• Experience in curriculum design
• Experience in training needs analysis
• Experience in eLearning development
• Strong project and relationship management skills
• Strong skills working in a team-based work environment
• Ability to work independently

Responsibilities

• Partner with business leaders to identify and assess critical business skills and knowledge required for both new hires and existing employees
• Collaborate with key stakeholders, business units, and subject matter experts to review claims processes and procedures, ensuring learning solutions are relevant and targeted to each business area
• Conduct training needs assessment to identify skill gaps and learning objectives
• Design, develop, and implement comprehensive learning curriculum and resources including new hire, upskill, and continuous learning programs that support ongoing development and address competencies such as claims processing, customer service, regulatory compliance, workflow management and operational excellence
• Create engaging facilitator materials, including e-learning modules, blended learning solutions, job aids, and simulations tailored to each business area
• Integrate real-world claims scenarios, case studies, and interactive activities that reinforce practical skill development and decision making relevant to each business area
• Ensure all curriculum content and supporting training resources align with organizational policies, industry regulations, and best practices for claims handling and customer service
• Manage multiple training projects independently, coordinating with cross-functional teams to achieve expected outcomes and deliver programs efficiently
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics; analyze results and provide recommendations for ongoing improvement to leadership
• Provide editing and quality control for training deliverables and communications to ensure clarity, accuracy, and consistency
• Assist and collaborate with business partners and subject matter experts in the creation, review, and maintenance of Standard Operating Procedures (SOP’s) to support operational excellence and training effectiveness
• Stay current with industry trends, regulatory changes, and emerging technologies in claims and operations to continuously enhance learning programs
• Prepare and support the Claims Center Learning team in delivering newly developed virtual and in-person training sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed