Senior Manager – Business Banking Analytics

American Express•Atlanta, GA

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As the Senior Manager of Business Banking Analytics, you will be responsible for deploying analytics to drive growth and customer engagement across the American Express Business Banking portfolio. The role requires a high level of expertise in driving decisions backed by data insights, deploying statistical methodologies, leading strategic analytics and data techniques. The ideal candidate will be passionate about leveraging a deep understanding of customer and product data to drive business performance. He or she will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively.

Requirements

Relevant professional experience including extensive experience in hands-on analytical role(s) defining and tracking key business metrics, performing deep-dive analyses, and influencing business strategies
Bachelor’s degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)
Strong curiosity and initiative in tackling complex business analysis; Ability and desire to dive deeply into the data, relentlessly pursuing its meaning and how these insights can drive business performance
Extensive experience translating business problems into analytical frameworks and leading analytical workstreams
Demonstrated experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)
Proven track record effectively managing priorities, presenting technical findings to non-technical audiences, and independently leading end-to-end analytical projects
Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
Team player with proven ability to influence and collaborate with others across all parts of an organization

Nice To Haves

Advanced degrees preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)
Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis

Responsibilities

Translate business problems and lead analytical workstreams that inform product strategy, customer growth initiatives, retention, and money movement optimization leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis
Partner with Product Management, Product Development Marketing, and Finance to provide analytical input to decisions and evaluation of Business Checking Account (BCA) feature performance and campaign effectiveness
Leverage customer usage data to drive in-depth understanding of how customers engage with product features, identify areas of product friction, improve customer experience and increase engagement with banking products/features
Leverage advanced analytical techniques including clustering, machine learning, and statistical analysis to analyze card transactor customer engagement, usage, and retention
Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities
Evaluate and integrate new data sources by performing data profiling and validation, and design structured, scalable datasets to support reliable reporting, analytics, and business decision-making
Effectively prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, shifting focus as necessary to ensure alignment with business priorities
Design and implement scalable dashboards and data tools in Tableau to enable business users to access product data in a self-service fashion

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities