Senior Manager-Card Lending Product Development

American Express•New York, NY

19h

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Enterprise Solutions, the US Card Lending Product Development team is seeking a dynamic individual to help create and bring to market the next generation of card lending innovative features and capabilities. We are looking for a unique individual who is customer-focused and can both think strategically and implement successfully. This individual will need to excel at conceptual thought leadership, effectively influence partners to align behind a vision, and thrive in a fast paced and constantly evolving environment to bring these concepts to life. A broad spectrum of skills is required, including strategy and concept development, process design, project management, implementation experience, building and leveraging relationships and partners to drive results. This is a great opportunity to shape the future direction of American Express’ value to our commercial customers while learning our core business, marketing, and technology functions through close partnerships with all the teams required to launch products.

Requirements

Ability to identify and understand business needs and turn them into technology requirements; ability to understand the details of complex processes and an orientation toward process improvement and innovation; prior experience with payments and agile product development / delivery a plus
Ability to lead end-to-end product development process in a highly focused fashion
Strong project management, collaboration, communication, and presentation abilities
Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
Creative and innovative problem solver who is comfortable with ambiguity and evolving strategies
Consistent track record of getting results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups
Passion for doing what is right for the customer
Embodies a "team" mentality in all you do, with strong ability to take ownership for progressing project delivery
5+ years of experience in product management, product or platform development, or related roles within financial services or engineering teams

Nice To Haves

Bachelor's degree and 5+ years of related experience

Responsibilities

Lead the launch of new on-card lending features and capabilities, working across all card products
Manage initiatives across multiple Engineering scrum teams, defining user stories & test criteria, influencing sprint plans, and ensuring quality delivery
Document business architecture and product functionality to ensure clarity, alignment, and knowledge sharing
Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment
Lead key operational processes and integrations by partnering and managing relationships with collaborators in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance
Understand business goals and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs
Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development occasional travel

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities