Senior Manager-Digital Product Management

American Express•Phoenix, AZ

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Merchant & Network Services (GMNS) Product team leads the strategy, development, and operation of payment services across the American Express Global Network. The team is responsible for safely and securely processing approximately $1.7T in annual global transaction volume, while delivering innovative capabilities to issuers, acquirers, and merchants worldwide. Our remit spans network operations, enhancement of existing capabilities, new product innovation, and end-to-end partner lifecycle management. Through proprietary and third-party solutions, we enable secure, seamless transactions that create value for Card Members and partners around the world. Secure Remote Commerce (SRC) / Click to Pay is a key strategic product within the GMNS Product suite. As an EMVCo industry-standard digital checkout solution, SRC delivers consistent, secure, and frictionless checkout experience across browsers, devices, and payment networks while supporting use cases like AI Agentic Commerce, in-car payments and traditional online checkout. We are seeking a strategic and results-oriented Senior Manager to accelerate global adoption of Secure Remote Commerce across issuers and merchants. This product leader will drive cross-functional partnerships internally and externally, influence senior stakeholders, and collaborate closely with Technology to prioritize and deliver critical product capabilities. The role requires strong technical acumen, stakeholder leadership, and execution excellence to scale adoption and deliver measurable business impact.

Requirements

Global Payments & Product Expertise: Strong experience in global payments and digital product management, with deep knowledge of digital checkout, authentication, and payment processing ecosystems.
End-to-End Product Ownership: Proven track record of leading scalable product capabilities across the full lifecycle — from strategy and roadmap definition through launch, adoption, and continuous optimization.
Strategic & Analytical Acumen: Strong analytical and strategic thinking skills, with the ability to translate data, market trends, and insights into clear product actions and measurable outcomes.
Ecosystem & Partner Management: Experience collaborating with external partners — including issuers, merchants, FinTech’s, and networks — to drive product adoption and commercial impact.
Communication & Operational Excellence: Exceptional communication, executive presentation, and program management skills, with the ability to operate with pace and precision in a fast-moving, innovative-driven environment.

Responsibilities

Product Strategy: Set the vision and multi-year roadmap for SRC across web, mobile, and next-generation commerce use cases including Agentic Commerce and EV charging open payments. Identify opportunities to embed secure, seamless authentication and identity into evolving checkout journeys.
End-to-End Product Ownership: Lead the full product lifecycle — from discovery and business case development to requirements, build, launch, and optimization. Partner closely with Technology to prioritize backlogs and deliver scalable, high-quality capabilities across global markets.
Adoption & Scale: Drive global issuer, merchant, and partner adoption by translating market needs into compelling value propositions. Balance user experience, security, performance, and commercial impact to expand SRC penetration across traditional and emerging payment environments.
Cross-Functional Delivery: Lead across Product, Engineering, Risk, Compliance, and Commercial teams to deliver complex initiatives in a highly matrixed global organization. Ensure clear documentation, disciplined execution, and speed to market.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities