Senior Manager - Infrastructure Services

Herff Jones•Indianapolis, IN

4d•Hybrid

About The Position

The Senior Manager – Infrastructure Services is a hands-on technical leader responsible for the reliability, governance, architectural direction, and modernization of the organization’s server, cloud, network, and datacenter environments. This role provides leadership and oversight for the Windows Server, Linux Server, Cloud Engineering (Azure & AWS), and Network teams (including consulting partners). The position serves as the technical authority for infrastructure standards, operational maturity, and long-term platform strategy across hybrid and multi-site environments. Reporting to the Director – Infrastructure & Security Services, this role bridges executive direction and engineering execution by ensuring infrastructure platforms are resilient, secure, cost-effective, and aligned with enterprise transformation initiatives. The ideal candidate combines deep infrastructure engineering expertise with proven experience leading senior technical professionals and managing complex, hybrid environments.

Requirements

8+ years of progressive experience in infrastructure engineering (server, cloud, network, or datacenter domains).
3–5 years of experience managing senior technical engineers or cloud infrastructure teams.
Strong hands-on experience with:
Enterprise Windows and Linux server environments
Azure and AWS cloud platforms
Hybrid infrastructure architectures
Multi-site networking and datacenter operations
Experience leading cloud cost governance and optimization initiatives.
Demonstrated success improving operational stability and reducing infrastructure risk.
Proven ability to balance hands-on technical engagement with leadership oversight.
Strong analytical, architectural, and decision-making skills.
Excellent communication skills, including executive-level reporting.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
Experience leading hybrid cloud modernization or digital transformation initiatives.
Familiarity with automation, scripting, or Infrastructure-as-Code methodologies.
Industry certifications in cloud, virtualization, or networking platforms.
Experience managing external consultants or managed service providers.

Responsibilities

Infrastructure Leadership & Operational Accountability
Architecture & Modernization Strategy
Cloud Platform Governance (Azure & AWS)
Change Governance & Operational Discipline
Security & Compliance Alignment
Financial & Vendor Governance
Talent Development & Organizational Maturity
Provide direct leadership for Windows, Linux, Cloud Engineering, and Network teams, including oversight of consultants and contractors.
Establish and enforce operational standards that promote high availability, resiliency, and consistent service delivery across platforms.
Drive continuous improvement in infrastructure reliability, incident reduction, and risk mitigation.
Participate in annual infrastructure and network risk assessments and ensure remediation plans are executed.
Identify and eliminate architectural weaknesses, including single points of failure and scalability constraints.
Oversee performance reporting and operational visibility for executive leadership.
Serve as the technical authority for server, network, datacenter, and hybrid cloud architecture.
Develop and maintain a multi-year infrastructure roadmap covering server, cloud, and network domains.
Guide modernization initiatives including cloud adoption, segmentation strategies, automation maturity, and resiliency improvements.
Ensure infrastructure designs align with scalability, security, and long-term sustainability objectives.
Review and approve significant architectural changes to ensure consistency with enterprise standards.
Provide architectural oversight of Azure and AWS environments, including workload placement, resiliency, and cost optimization.
Lead cloud governance practices including resource lifecycle management, tagging standards, and financial accountability.
Conduct regular reviews of cloud resource utilization and spending trends to ensure efficiency and eliminate unnecessary cost.
Manage cloud engineers and third-party partners to ensure deployments follow architectural and security standards.
Promote automation and Infrastructure-as-Code practices to improve consistency and reduce operational risk.
Ensure infrastructure and network changes follow documented change management procedures.
Promote disciplined execution and reduce emergency or unplanned changes.
Drive accountability for documentation, architectural artifacts, and configuration management.
Improve change success rates and ensure transparency of infrastructure activity to executive leadership.
Partner closely with the Security team to ensure infrastructure platforms align with enterprise security policies and regulatory requirements.
Maintain strong patching, vulnerability remediation, and configuration hygiene practices across server and cloud workloads.
Oversee network access controls and firewall policy management to reduce unnecessary exposure and lateral movement risk.
Support audit readiness through consistent documentation and governance standards.
Provide oversight of infrastructure-related vendor and consultant performance.
Ensure network consulting partners align with internal architectural standards and delivery expectations.
Support budget planning, lifecycle forecasting, and cost management initiatives.
Promote responsible infrastructure investment and resource optimization.
Conduct regular development discussions and performance reviews for infrastructure leaders and engineers.
Promote cross-training and succession planning within infrastructure domains.
Establish clear ownership models and strengthen documentation maturity.
Foster a culture of accountability, operational excellence, and continuous improvement.