Senior Manager, Member Solutions

WeWork • New York, NY

22d • $135,000 - $170,000

About The Position

We are looking for a Member Solutions Senior Manager to manage a team responsible for designs of WeWork IT, AV & security infrastructure. In this role, you will: Manage the team of Member Solutions team responsible for WeWork’s technology infrastructure designs and client’s custom requirements Manage the delivery of best in class customer experience and creative solutions designed to meet the technology requirements of our end customers Drive revenue creation for WeWork through the sale and design of technology services in partnership with internal stakeholders and WeWork members Collaborate with leadership across Sales to manage the intake process of members in their pipeline and provide a central point of contact for technical knowledge Work cross functionally to drive larger scale technology design projects with internal stakeholders within Technology, Development, Operations, Security and Real Estate Own performance management & analytics and drive team process improvement Ensure team processes and documentations are maintained and seek opportunities to improve them Own relationship with IT/AV/Security design consultants Investigate new partnerships and ensure no risks to the business with gaps in coverage or diversity of competition Define metrics for reporting purposes and analyze trends to identify market opportunities in collaboration with international Member Solutions teams In conjunction with International Member Solutions team define and report on team goals that are aligned with the department and company objectives Ensure the Member Solutions team provides seamless handover of requirements to Infrastructure Engineering delivery and Network teams Collaborate with Infrastructure Engineering to align on infrastructure standards and design best practices for custom solutions Support Sales and Real Estate teams in pre-sales client calls and tours with regards to Telecom IT, AV, and Security products and services Develop best practices for the Member Solutions team while continually looking to improve and refine processes Provide training and resources for Members Solutions team to be subject matter experts on WeWork technology product offerings Create internal facing documentation outlining standard technology offerings with regards to Telecom IT, AV, and Security Support and mentor employees in achieving career goals and create training paths Recruitment and interviewing of potential new team members Ensure WeWork Technology standards are followed Review tenders and price comparison for large scale projects Technology related construction management & escalation including reports and failures Works with global team to roll out new processes & standards Champions Building Technology Standards and identifies and suggests improvements for future iterations Ensures smooth handover of documentation & runbooks to Technology Operations and Security teams

Requirements

• Bachelor’s degree or higher in Engineering or Information Technology
• 5+ years experience managing client facing consulting teams
• Technical subject matter expert in at least two of: Cabling, Active IT/Network, Audio-Visual, Security
• Experience in having direct responsibility for producing coordinated Low Voltage and / or Telecommunications construction documents
• Broad knowledge of low voltage infrastructure, structured cabling and coordination strategy with focus on telecommunications and / or audio visual design
• Have extensive experience of program management and construction project delivery
• Proficiency in producing and interpreting floor plans and technical drawings and specifications
• Understanding of the design and construction of IT Closets, MDF and Electrical Equipment Rooms
• Understanding of network architecture and information security compliance
• Habitually thinking outside the box and exploring new ways to execute projects
• Gets happy and excited that no two days are the same & loves working with numerous people day to day

Responsibilities

• Manage the team of Member Solutions team responsible for WeWork’s technology infrastructure designs and client’s custom requirements
• Manage the delivery of best in class customer experience and creative solutions designed to meet the technology requirements of our end customers
• Drive revenue creation for WeWork through the sale and design of technology services in partnership with internal stakeholders and WeWork members
• Collaborate with leadership across Sales to manage the intake process of members in their pipeline and provide a central point of contact for technical knowledge
• Work cross functionally to drive larger scale technology design projects with internal stakeholders within Technology, Development, Operations, Security and Real Estate
• Own performance management & analytics and drive team process improvement
• Ensure team processes and documentations are maintained and seek opportunities to improve them
• Own relationship with IT/AV/Security design consultants
• Investigate new partnerships and ensure no risks to the business with gaps in coverage or diversity of competition
• Define metrics for reporting purposes and analyze trends to identify market opportunities in collaboration with international Member Solutions teams
• In conjunction with International Member Solutions team define and report on team goals that are aligned with the department and company objectives
• Ensure the Member Solutions team provides seamless handover of requirements to Infrastructure Engineering delivery and Network teams
• Collaborate with Infrastructure Engineering to align on infrastructure standards and design best practices for custom solutions
• Support Sales and Real Estate teams in pre-sales client calls and tours with regards to Telecom IT, AV, and Security products and services
• Develop best practices for the Member Solutions team while continually looking to improve and refine processes
• Provide training and resources for Members Solutions team to be subject matter experts on WeWork technology product offerings
• Create internal facing documentation outlining standard technology offerings with regards to Telecom IT, AV, and Security
• Support and mentor employees in achieving career goals and create training paths
• Recruitment and interviewing of potential new team members
• Ensure WeWork Technology standards are followed
• Review tenders and price comparison for large scale projects
• Technology related construction management & escalation including reports and failures
• Works with global team to roll out new processes & standards
• Champions Building Technology Standards and identifies and suggests improvements for future iterations
• Ensures smooth handover of documentation & runbooks to Technology Operations and Security teams

Benefits

• 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year
• 16 weeks paid parental leave
• competitive healthcare benefits
• 401k plan
• life and AD&D insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees