Senior Manager, SRE Release Engineering

CVS Health • Woonsocket, MS

5d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health Digital is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking an Senior Manager - SRE Release Engineering to oversee Release Engineering for the Pharmacy & Consumer Wellness line of business. This role is pivotal in ensuring the delivery of high-quality, reliable technology releases through close collaboration with Application Development, Infrastructure, Security, and other cross-functional teams. The ideal candidate will drive architectural alignment, risk mitigation, and process optimization championing automation and governance across the IT organization. What we expect of you Lead and own the Release Engineering and Governance processes for Pharmacy CW LOB Evaluate architectural solutions & system integrations to identify dependencies & potential impacts Manage end-to-end enterprise change releases, including coordination with IT teams, checkout testing, severity assessment, business impact analysis, and executive-level reporting Represent PCW in Change Advisory Board (CAB) meetings; validate enterprise changes, drive risk analysis and support change releases including weekend on call schedule Review and certify change plans for clarity and completeness; ensure execution teams understand risks, timing, and implementation instructions Collaborate with development, QA, performance, and capacity teams to assess risks and define mitigation strategies, exercise authority to halt changes when necessary Partner with Infrastructure, Security, Problem Management, and other enterprise teams to develop SOPs, quality controls, and issue resolution strategies Drive continuous improvement initiatives and defect remediation in partnership with IT and business stakeholders

Requirements

• 7+ years in senior IT leadership roles managing complex teams and driving process improvement, standard operating procedure (SOP) development, and issue resolution
• 3+ years designing scalable, distributed applications using microservices & API-driven architecture
• 3+ years working with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes)
• 3+ years of experience in change validation, post-deployment verification, and defining success criteria
• 3+ years of experience in Release, Change, Incident & Service Management, with working knowledge of ITIL

Nice To Haves

• Exceptional communication and stakeholder management skills, including executive-level engagement, ability to lead cross-functional teams, including offshore/onshore vendor teams
• Strong innovation mindset with a focus on automation and customer service excellence
• Familiarity with IT security, compliance, operations, and application development
• Experience implementing and improving SRE metrics in distributed environments
• Proficiency with SharePoint, ServiceNow, and ITIL frameworks

Responsibilities

• Lead and own the Release Engineering and Governance processes for Pharmacy CW LOB
• Evaluate architectural solutions & system integrations to identify dependencies & potential impacts
• Manage end-to-end enterprise change releases, including coordination with IT teams, checkout testing, severity assessment, business impact analysis, and executive-level reporting
• Represent PCW in Change Advisory Board (CAB) meetings; validate enterprise changes, drive risk analysis and support change releases including weekend on call schedule
• Review and certify change plans for clarity and completeness; ensure execution teams understand risks, timing, and implementation instructions
• Collaborate with development, QA, performance, and capacity teams to assess risks and define mitigation strategies, exercise authority to halt changes when necessary
• Partner with Infrastructure, Security, Problem Management, and other enterprise teams to develop SOPs, quality controls, and issue resolution strategies
• Drive continuous improvement initiatives and defect remediation in partnership with IT and business stakeholders

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager