Senior, Product Manager | AllConnect

Red Ventures • Charlotte, NC

1d • $100,000 - $150,000 • Hybrid

About The Position

We’re building a modern platform that helps customers order home services — starting with broadband and security — primarily through agent-assisted call center experiences (our call centers and partner-owned call centers). You will own the call center application end-to-end (agent-facing front end + workflow experience) and also own the shared backend ordering services that power the call center journey and enable customer-facing buyflows. You’ll bring proven experience leveraging AI with engineering teams to ship faster, improve quality, and operate reliably in production.

Requirements

• 6+ years product management experience; strong preference for products with complex workflows and operational dependencies.
• Experience owning a front-end workflow product (agent tools, internal apps, or other high-velocity UI surfaces).
• Strong technical fluency: APIs, integration patterns, orchestration, roles/permissions, system constraints.
• Comfort partnering with Ops and front-line users; you sweat the details and ship improvements that matter.
• Thrives in a “mid/enterprise but scrappy” environment—low process, high ownership, high accountability.
• Product Managers who have helped teams deliver better using AI, such as: AI copilots used effectively (coding/refactoring, test generation, documentation), Faster, higher-quality PR and QA cycles (automated checks, regression detection), Incident/ops acceleration (log summarization, runbook assistance, root-cause triage), Guardrails that balance autonomy with safety and reliability (security, privacy, correctness)

Nice To Haves

• Call center tooling experience (CRM/CCaaS) or agent-assisted conversion funnels.
• Telecom / home services experience (broadband, security, provisioning, scheduling).
• Partner ecosystem experience, especially partner-run call centers.

Responsibilities

• Partner deeply with Engineering on both frontend experience and backend platform design (APIs, orchestration, permissions, integrations).
• You will collaborate with the customer-facing buyflow team to align on API contracts, data definitions, and reliability expectations, escalating structural or governance decisions to Product Leadership when needed.
• Define requirements and success metrics that reflect reality: conversion, fallout, handle-time drivers, operational touches.
• Run lightweight operating rhythms (scrappy, not bureaucratic): clear docs, visible priorities, fast iteration.
• Leveraging internal SMEs, map the real agent workflow end-to-end (including messy edge cases): where agents get stuck, where orders fail, and what creates rework.

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed