Senior, Product Manager | AllConnect

Red Ventures • Fort Mill, SC

19h • Hybrid

About The Position

This role requires a hybrid schedule and will be based in our Fort Mill, SC headquarters or Atlanta, GA office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week. This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp. Curious how Allconnect fits into Red Ventures? Click here . We’re building a modern platform that helps customers order home services — starting with broadband and security — primarily through agent-assisted call center experiences (our call centers and partner-owned call centers). You will own the call center application end-to-end (agent-facing front end + workflow experience) and also own the shared backend ordering services that power the call center journey and enable customer-facing buyflows. You’ll bring proven experience leveraging AI with engineering teams to ship faster, improve quality, and operate reliably in production.

Requirements

• 6+ years product management experience; strong preference for products with complex workflows and operational dependencies.
• Experience owning a front-end workflow product (agent tools, internal apps, or other high-velocity UI surfaces).
• Strong technical fluency: APIs, integration patterns, orchestration, roles/permissions, system constraints.
• Comfort partnering with Ops and front-line users; you sweat the details and ship improvements that matter.
• Thrives in a “mid/enterprise but scrappy” environment—low process, high ownership, high accountability.
• Product Managers who have helped teams deliver better using AI, such as: AI copilots used effectively (coding/refactoring, test generation, documentation) Faster, higher-quality PR and QA cycles (automated checks, regression detection) Incident/ops acceleration (log summarization, runbook assistance, root-cause triage) Guardrails that balance autonomy with safety and reliability (security, privacy, correctness)

Nice To Haves

• Call center tooling experience (CRM/CCaaS) or agent-assisted conversion funnels.
• Telecom / home services experience (broadband, security, provisioning, scheduling).
• Partner ecosystem experience, especially partner-run call centers.

Responsibilities

• Partner deeply with Engineering on both frontend experience and backend platform design (APIs, orchestration, permissions, integrations).
• You will collaborate with the customer-facing buyflow team to align on API contracts, data definitions, and reliability expectations, escalating structural or governance decisions to Product Leadership when needed.
• Define requirements and success metrics that reflect reality: conversion, fallout, handle-time drivers, operational touches.
• Run lightweight operating rhythms (scrappy, not bureaucratic): clear docs, visible priorities, fast iteration.
• Leveraging internal SMEs, map the real agent workflow end-to-end (including messy edge cases): where agents get stuck, where orders fail, and what creates rework.
• Primary surface: Agent-assisted ordering UI + workflows: guided selling, eligibility/serviceability, offer selection, checkout, scheduling, order confirmation Agent productivity: fewer swivel-chair steps, smarter workflow guidance, better visibility into order status and issues Operational workflows in the agent tool: exception handling, escalations, rework loops, documentation/support paths Shared platform: Core ordering services: eligibility/serviceability, offer/pricing inputs, order creation, scheduling interfaces, order state/status, confirmations Partner capabilities: APIs/integrations, partner onboarding patterns, roles/permissions, reporting and controls Visibility + data support: instrumentation and reporting that give Ops granular “what happened and why” clarity

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed