Senior ServiceNow SAM Developer

CACI

2d

About The Position

CACI is seeking a highly skilled and experienced Senior ServiceNow Developer supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is responsible for the design, development, configuration, implementation, and ongoing optimization of our ServiceNow Software Asset Management (SAM) Pro module. The successful candidate will leverage their deep understanding of the ServiceNow platform and SAM best practices to ensure accurate license positions, drive cost savings, enhance compliance, and streamline our software lifecycle processes.
This is a hands-on technical role that requires strong development capabilities within the ServiceNow platform, particularly with SAM Pro, combined with excellent analytical and problem-solving skills.

Requirements

• Ability to obtain and maintain a Secret clearance
• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)..
• 5+ years of hands-on experience as a ServiceNow Developer/Engineer.
• 3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro.
• Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements.
• Strong proficiency in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks.
• Deep understanding of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM.
• Experience with ServiceNow integrations (e.g., Integration Hub, custom integrations).
• Familiarity with various software licensing models (e.g., per-user, per-device, per-core, server/CAL, PVU, socket).
• Experience with discovery tools (e.g. MECM, AD, ServiceNow Discovery) and integrating their data into ServiceNow.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• High attention to detail and commitment to quality.

Nice To Haves

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• ITIL v3 or v4 Foundation certification.
• Experience with Agile/Scrum methodologies.
• Familiarity with other IT Asset Management disciplines (Hardware Asset Management - HAM).
• Experience with financial management aspects of software assets.
• Knowledge of industry standards and regulations related to software licensing and compliance.

Responsibilities

• ServiceNow SAM Pro Development & Configuration: Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions while adhering to platform best practices.
• Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro.
• Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies.
• Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro.
• Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods.
• Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance.
• Software Asset Management Optimization: Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance.
• Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features (e.g., downgrade rights, unallocated licenses).
• Support the implementation of process, data and controls necessary for the platform to become an Accountable Property System of Record (APSR)
• Assist in defining and utilizing SAM administration and configuration policies and procedures within the ServiceNow platform.
• System Maintenance & Support: Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module.
• Support ServiceNow platform upgrades and ensure SAM Pro functionality is maintained including operability of customizations and configurations.
• Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability.
• Provide expert-level support and guidance to SAM analysts and other stakeholders.
• Documentation & Collaboration: Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows.
• Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, convert business needs into technical solutions, and ensure alignment with organizational goals.
• Participate in peer code reviews and contribute to overall development best practices.
• Provide training and knowledge transfer to end-users and junior team members.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level