Service Administrative Associate

Cummins Talent Acquisition•Jackson, MS

31d

About The Position

We are looking for a talented Service Administrator to join our sales and service department in Jackson, MS. In this role, you will make an impact in the following ways: - Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. - Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work. - Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. - Review work orders to ensure accuracy for invoicing and warranty. - Complete required training on a timely basis. - Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor. This role will be responsible for providing support to field service technicians and customers. Opening/closing work orders, customer communication, warranty, quoting and general administrative procedures. Previous experience with power generation and/or diesel engines is required.

Requirements

Previous experience with power generation and/or diesel engines is required.

Responsibilities

Provides administrative support by conducting research, preparing statistical reports and addressing routine to complex information requests.
Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.
Completes data collection, data entry and report generation on various departmental related activities.
Performs associate functions as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately.
Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees.
Documents and maintains departmental policies and procedures.
Participates as a team member on departmental related business improvement assignments and projects as needed.
Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department.
Act as an informal resource for colleagues with less experience.