Service Coordinator - Plumbing Dispatch

A. J. Perri Plumbing, Heating, Cooling•Red Bank, NJ

18h

About The Position

AJ Perri is seeking a Service Coordinator to join our Administrative Plumbing Team. This friendly professional will coordinate with management on the day-to-day operations and scheduling within the HVAC Service Department, enter data into our computer system, and work within spreadsheets to help track data.

Requirements

High school Diploma or GED equivalent
3 years in an Administrative role preferably within the Home Service industry
Excellent attention to detail, organizational skills, and time management
Experience and working knowledge of Microsoft office and the ability to learn other platforms used by branch.
A great phone presence, customer service-oriented attitude and sharing in our passion for exceptional service.

Responsibilities

Administer our third part vendor’s site for the plumbing service department.
Assist management with the technician training on any existing processes and new rollouts.
Assist management in assigning calls to the appropriate technicians.
Monitor technician job summaries and notify both technician and management of incomplete summaries.
Organize and file technician option sheets.
Provide telephone backup coverage, responding to interdepartmental inquiries that require brief and standard information.
Maintains daily communication with Technicians.
Monitor technicians time on job and notify management of potential productivity and/or customer satisfaction issues.
Review Work Summary and applicable hours worked reports and notify management of potential overtime violations.
Coordinate meetings and invoice drops.
Run and create reports daily, weekly, monthly as needed.
Navigation of Power BI and SharePoint
Proficient in Microsoft Office
Coordinate with Safety Manager the scheduling of appointments for vehicle repair/servicing and distribution of gas cards.
Other duties as assigned by management team.