Service Desk Personnel - Onsite Nashville, TN

Novalink Solutions LLCNashville, TN
2dOnsite

About The Position

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 Must be able to lift at least 50 pounds. IT Call Center Experience preferred

Requirements

  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting
  • Server Print Queue, and local Queues
  • Active Directory Management
  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.
  • iOS Management, Support, and Deployment
  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data
  • Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions
  • Network troubleshooting
  • Internal vs external
  • VPN
  • LTE
  • Wifi
  • Application Troubleshooting
  • Account permission
  • Compatibility settings
  • Browser vs installed
  • Remote support
  • MSRA
  • RDP
  • TEAMs
  • Webex
  • Hardware Deployment
  • ServiceNow
  • Ticket management
  • Ticket assignment

Nice To Haves

  • IT Call Center Experience
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