Service Desk Personnel - Onsite Nashville, TN

Novalink Solutions LLC • Nashville, TN

2d • Onsite

About The Position

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243

Must be able to lift at least 50 pounds.
IT Call Center Experience preferred

Requirements

• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required
• Printer Administration and Troubleshooting
• Server Print Queue, and local Queues
• Active Directory Management
• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.
• iOS Management, Support, and Deployment
• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data
• Video Conferencing
• Cisco WebEx
• MS Teams
• Cisco Presence video solutions
• Network troubleshooting
• Internal vs external
• VPN
• LTE
• Wifi
• Application Troubleshooting
• Account permission
• Compatibility settings
• Browser vs installed
• Remote support
• MSRA
• RDP
• TEAMs
• Webex
• Hardware Deployment
• ServiceNow
• Ticket management
• Ticket assignment

Nice To Haves

• IT Call Center Experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed