Service Desk Personnel - Onsite Nashville, TN

Novalink Solutions • Nashville, TN

1d • Onsite

About The Position

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 Must be able to lift at least 50 pounds. IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local Queues Active Directory Management - Able to navigate Different OUs - Able to look up attributes - Able to reset password and unlock accounts. iOS Management, Support, and Deployment - Setting up new phones/ Ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device data Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions Network troubleshooting - Internal vs external - VPN - LTE - Wifi Application Troubleshooting - Account permission - Compatibility settings - Browser vs installed Remote support - MSRA - RDP - TEAMs - Webex Hardware Deployment Service Now - Ticket management - Ticket assignment

Requirements

• Must be able to lift at least 50 pounds
• IT Call Center Experience preferred
• Able to handle call volume of up to 30 calls per day
• People/Customer Service skills required
• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts

Responsibilities

• Printer Administration and Troubleshooting
• Server Print Queue Management
• Local Queue Management
• Active Directory Management
• Navigating Different OUs
• Looking up attributes
• Password resets
• Account unlocks
• iOS Management
• iOS Support
• iOS Deployment
• Setting up new phones/ iPads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data
• Video Conferencing Support
• Cisco WebEx Support
• MS Teams Support
• Cisco Presence video solutions Support
• Network troubleshooting
• Internal vs external troubleshooting
• VPN troubleshooting
• LTE troubleshooting
• Wifi troubleshooting
• Application Troubleshooting
• Account permission troubleshooting
• Compatibility settings troubleshooting
• Browser vs installed application troubleshooting
• Remote support
• MSRA support
• RDP support
• TEAMs support
• Webex support
• Hardware Deployment
• ServiceNow Ticket management
• ServiceNow Ticket assignment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed