Service Operations Coordinator

Milton CAT•City of Syracuse, NY

7d•$26 - $31

About The Position

Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving shop operations and work closely with the Shop Supervisor. In this role, you’ll help coordinate service schedules, communicate with technicians and customers, and keep repair workflows organized and on track. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and enjoys being a key part of keeping heavy equipment moving. This is a great opportunity to play a central role in a busy shop that services essential earthmoving machinery. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement – available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program

Requirements

High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.

Responsibilities

Answer phones and receive requests for service and quotes.
Confirm with customer scheduling of work.
Assist in the scheduling, routing and assigning work to service technicians.
Opens and update invoices, work orders as needed.
Order parts as required for both service shop and field service calls.
Assist with incremental repair quotes.
Assists in timecard entries.
Passes on lead for work to other departments.
Coordinates with the CSA Department to meet their needs.
Flexible to work after hours when needed to meet customer needs.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Large emphasis on supporting supervisors from all departments in timely closing of service calls.
Cover absences in other positions within the Service department as needed.