Service Operations Coordinator

KONE • Austin, TX

1d

About The Position

Are you ready to make your next career move to join our team as our SERVICE OPERATIONS COORDINATOR for KONE Americas in KONE USA-AUSTIN, TX? Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis? Are you able to collaborate with all levels of the organization to achieve business goals? Do you thrive in areas where priorities change from time to time? Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)? Do you demonstrate a passion for quality and results? Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our “SERVICE OPERATIONS COORDINATOR,” you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication. You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent. Other Listed Duties as Needed Perform general office work and administrative tasks related to the ongoing service business of the branch.

Requirements

• Proficient in MS Word and Excel
• Well Organized
• Customer service mindset
• 2+ years of progressive and successful customer service experience
• High School education or equivalent

Responsibilities

• Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
• Maintain Scheduler Area Editor
• Monitor Dispatch Board
• Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
• Audit completeness and accuracy of KONECT Building Site notes
• Provide internal Technician supports
• Manage Fleet Vehicles
• Assist with Invoice dispute
• Manage and order Office Supplies
• Reporting functions for Branch Staff Meetings
• Process utility invoices
• Additional duties as assigned

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits
• KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED