Service Representative ANP-Temporary 2
About The Position
National Grid is presently looking for 2 Service Representative ANP- Temporary positions in our Batavia location, at a starting hourly rate of $36.67. Our business is seeking a Service Representative that under general supervision will work on electric and small commercial utility services. Turn off and on electric meters and conduct field collections for overdue bills. Perform metering services activities including, but not limit to the following: All Service Representative Helper duties. Connect single-phase electric meters. Disconnect electric meters including three-phase. Also, perform field collections activities including: Review and process account data. Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards. Perform the necessary clerical functions. Evaluate conditions encountered on customers' premises. Make decisions and take actions in conformance with all applicable regulations, guides and practices. Conduct health impairment inspections. Replevin (socket meters only) May also be deployed for emergency work to stand by down wires. NOTE: This job is Non-Progression. NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.
Requirements
- Must have valid driver’s license
- Must have high school diploma or GED
- Must pass validated aptitude test
- Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
- Working knowledge of company and regulatory requirements regarding collections policies and practices.
- Must possess the ability to use hand tools and to handle customer contacts satisfactorily
- Must have excellent customer service and communication skills
- Must be able to interact with customers face to face on a daily basis
- Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner
- Have the ability to travel during company 'call outs' for storm
Nice To Haves
- Background in residential/commercial electrical is preferred
Responsibilities
- Turn off and on electric meters
- Conduct field collections for overdue bills
- Connect single-phase electric meters
- Disconnect electric meters including three-phase
- Review and process account data
- Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards
- Perform the necessary clerical functions
- Evaluate conditions encountered on customers' premises
- Make decisions and take actions in conformance with all applicable regulations, guides and practices
- Conduct health impairment inspections
- Replevin (socket meters only)
- May also be deployed for emergency work to stand by down wires
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
