Shelter Case Manager

The Spring Of Tampa Bay Inc•Tampa, FL

About The Position

Provides counseling, service management, and advocacy to Shelter participants. Provides information, referrals, and counseling to callers.

Requirements

Bachelor’s degree in social services or related field, plus 1 year of related experience is preferred. Individuals with five years of related work experience may be considered in lieu of bachelor’s degree. High School Diploma or GED, required.
Must have knowledge of community resources.
Knowledge of word processing required in order to complete intake documents and other tasks.
Obtain Core Competency certification prior to having direct contact with participants.
16-hours of training each year thereafter regarding the dynamics of domestic violence and intervention.
Provide a flexible work schedule in order to meet the needs of the resident.
FCADV Competency-Based Core training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test
Valid Florida Driver’s License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report.
Must be able to pass and maintain a Level II background check
Must successfully pass FBI background screening.
Must be eligible to be sworn as a Deputy Clerk of the Circuit Court.
Demonstrates maturity and good judgment.
Must be able to work with a culturally diverse community with sensitivity and professionalism.
Knowledge of domestic violence and victim issues, including advocacy activities, statutes and impact on children.
Understands and maintains confidentiality of shelter activities and participants at all times.
Reliable transportation required.

Nice To Haves

Bi-lingual preferred (English and Spanish).

Responsibilities

Provides empowerment-based advocacy counseling, service management, and crisis intervention for Shelter participants.
Meets with new participants within one (1) business day and completes a service plan within 72 hours of admittance.
Safety planning and assessing the lethality of the resident’s situation.
Meets with participants on a daily regular basis for follow-up sessions.
Secures information (such as medical, lethality, and social factors) contributing to the resident’s situation.
Assist victims filling victim compensation applications and relocation assistance .
Manages all aspects of assigned participants and acts as focal point with primary responsibility for services rendered to those participants.
To ensure safety, Shelter Advocates will provide safety planning with resident; first meeting, when resident is employed, when out in the community, upon exiting the program, and all other changes that may occur.
Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident’s case. Follows up with resident to encourage regular sessions.
Assist participants with arranging for transportation to appointments, court appearances, etc. Provides encouragement and moral support to participants.
Refers participants to community resources and other organizations based on the resident’s needs.
Maintains file; records progress on each assigned resident. Maintains written records required for statistical reporting and programmatic objectives. Prepares and provides statistical information monthly.
Attends weekly case conferences meetings and completes initial and follow-up presentation forms to report progress for each adult resident for which the position is responsible.
Processes Injunctions for Protection, as needed.
Provides transportation for participants, on occasion, utilizing agency vehicles.
Performs other related duties as assigned.
Answers and screens incoming crisis calls to the shelter, and admits screened participants into the shelter. Provides callers with information and referrals to other agencies as appropriate. Questions caller to determine situation, ensures caller meets the shelter’s guidelines for admittance, and completes screening form. Registers resident entering the shelter which includes performing intake interview, lethality assessment, completing registration information, safety planning, and providing tour of the shelter.
Facilitate support groups on various topics.
Must be willing to work flexible hours to meet participant’s needs.